IT Manager

Pluckers Wing Bar•Austin, TX

14d•Hybrid

About The Position

Pluckers Wing Bar is hiring an IT Manager to help build and run our IT department across 34 restaurant locations and a corporate office in Austin, TX. We are not looking for someone who just wants to manage. We are looking for someone who wants to build. This department is young and growing. The infrastructure is real, the team is in place, and the foundation is solid — but there is a lot of work to do to mature operations, improve processes, and scale for continued growth. The person in this role needs to be willing to do the work and lead the team at the same time. That means you might be working alongside the Systems Administrator on a network deployment in the morning, running a vendor call after lunch, and presenting a budget recommendation to leadership before the end of the day. If that sounds like the kind of role where you would thrive — where no task is beneath you and no conversation is above you — keep reading.

Requirements

6–10 years of progressive IT experience with both hands-on technical work and team leadership.
At least 2 years managing or leading an IT team.
Strong hands-on experience with Microsoft 365, enterprise networking, endpoint management, and security.
Demonstrated experience with vendor management, IT budgets, and procurement.
Multi-location or distributed environment experience required.

Nice To Haves

Restaurant, retail, or hospitality strongly preferred.

Responsibilities

Work alongside the existing IT team to deliver infrastructure projects, system deployments, and technical improvements across 34 locations.
Own vendor relationships, contracts, procurement, and IT budget management.
Establish and enforce standard operating procedures, documentation, and change management.
Evaluate the current technology environment and drive improvements.
Partner with the IT Director on department strategy, staffing recommendations, and long-term planning.
Lead the team day-to-day — 1-on-1s, workload management, mentorship, and accountability.
Serve as the primary IT point of contact for operations, marketing, finance, and executive leadership.
As the department matures, take on full people management responsibilities including hiring, performance reviews, and building out the team.