IT Manager

Cascade Management•Tigard, OR

1d•Onsite

About The Position

The IT Manager leads the organization's technology operations, infrastructure, systems administration, cybersecurity, and end-user support functions. This role is responsible for ensuring technology systems are secure, reliable, and aligned with business objectives while providing leadership to the IT team and managing technology projects and vendor relationships. Partners closely with the Executive Vice President of People & Culture to align technology strategy, infrastructure, and resources with organizational goals, ensuring scalable solutions that support company growth, operational excellence, and long-term success.

Requirements

Systems administration (Windows Servers)
Microsoft 365 administration
Network infrastructure and firewall management
Cloud technologies and virtualization
Backup, disaster recovery, and business continuity
IT security and risk management
VoIP and telecommunications systems
Team leadership and staff development
Project management
Strategic thinking and problem solving
Decision-making and accountability
Change management
Vendor management and negotiation
Strong customer service orientation
Effective written and verbal communication
Organization and time management
Adaptability and continuous learning
Collaboration and relationship building
Ability to prioritize in a fast-paced environment
Bachelor’s degree in information systems, Computer Science, or related field preferred.
Minimum five (5) years of progressive IT experience, including systems, network, cloud, and help desk administration.
Minimum three (3) years of leadership or supervisory experience.
Experience managing enterprise networking and next-generation firewall technologies.
Microsoft 365 Certifications
CompTIA Network+
CompTIA Security+
Cisco, Fortinet, or equivalent networking/security certifications
Valid driver's license and insurance.

Nice To Haves

Equivalent combinations of education, certifications, and experience may be considered.

Responsibilities

Lead and oversee internal help desk operations, ensuring timely and effective support.
Manage end-user hardware, software, and technology resources.
Develop and maintain IT procedures, documentation, and service standards.
Monitor and improve system performance, reliability, and user experience.
Document standard operating procedures.
Administer and support Windows, virtual environments (vSphere, ESXi), desktops, and laptops.
Manage Microsoft 365 and other cloud-based services.
Oversee storage systems, backup solutions, and disaster recovery processes.
Ensure timely software updates, patching, and system maintenance.
Oversee property software system operations.
Manage and troubleshoot network infrastructure, including switches, routers, wireless networks, VPNs, and firewalls.
Support and maintain VoIP and SIP communication systems.
Ensure network security, availability, and performance.
Serve as the primary lead for IT security operations.
Implement security controls, monitoring processes, and incident response procedures.
Ensure compliance with company policies and technology best practices.
Evaluate and mitigate technology risks across systems and networks.
Lead technology implementations, upgrades, and business technology initiatives.
Evaluate and recommend technology solutions to support organizational goals.
Manage vendor relationships, contracts, and on-site service providers.
Stay informed on emerging technologies and industry trends.
Hire, coach, develop, and supervise IT and software support staff.
Manage scheduling, performance management, and workforce planning.
Foster a customer-focused, service-oriented IT culture.
Collaborate with department leaders to identify and implement business solutions.