IT Manager - US

PERMA PIPE INC•Lebanon, TN

1d•$125,000 - $125,000•Onsite

About The Position

Perma-Pipe is looking for an experienced IT Manager – USA. The IT Manager – USA is a hands-on role responsible for coordinating IT support, business systems activities, and technology-related initiatives for three U.S. locations supporting approximately 150 users. This role partners with local business leaders, direct reports, and global IT teams to understand, support, and optimize business processes, especially manufacturing and the engineer-to-order process. The position ensures reliable end-user support, consistent use of global standards, and successful coordination of assigned U.S. project activities. It requires a practical understanding of infrastructure, networks, applications, and cybersecurity, but is not expected to provide direct server or network administration. The role is situated in the United States in either Lebanon, TN, Hebron OH, Rolling Meadows IL, or The Woodlands, TX. This is not a remote or hybrid office position.

Requirements

10+ years of IT and business systems support; multi-site manufacturing support preferred.
3+ years of demonstratable IT Team leadership.
Understanding of manufacturing business processes, with experience supporting engineer-to-order, project-based manufacturing, or similar complex order fulfillment environments preferred.
Ability to work with business users to understand process pain points, translate needs into system or reporting requirements, and support practical improvements.
Working knowledge of IT infrastructure concepts, including servers, networks, enterprise systems, and endpoint support.
Experience with Microsoft M365 environment and business applications.
Knowledge of cybersecurity practices and ability to follow enterprise security standards.
ERP system exposure preferred.
Basic database and reporting tool familiarity, including SQL concepts and Power BI.
Familiarity with IT governance, audit support, SOX, or ITIL concepts preferred.
Strong communication, coordination, and stakeholder management skills.
Ability to manage priorities, coordinate small projects, and work effectively with global teams.
Bachelor’s degree in Computer Science, Information Systems, Business, Operations, Engineering, or related field preferred, or equivalent experience.
Ability to walk production floors and conduct inspections.
Ability to wear PPE for extended periods.
Capable of working in industrial environments, including uneven surfaces.
Ability to lift up to 25 lbs. as needed.
Manual dexterity for operating office and technical equipment.

Nice To Haves

Multi-site manufacturing support preferred.
Experience supporting engineer-to-order, project-based manufacturing, or similar complex order fulfillment environments preferred.
ERP system exposure preferred.
Familiarity with IT governance, audit support, SOX, or ITIL concepts preferred.
Bachelor’s degree in Computer Science, Information Systems, Business, Operations, Engineering, or related field preferred, or equivalent experience.

Responsibilities

Coordinate IT support and technology activities for three U.S. locations in alignment with business needs and global IT direction.
Partner with global IT leadership to follow established standards, policies, and procedures.
Support simplification, standardization, and continuous improvement of local IT processes.
Manage, mentor, and develop a small local IT team of two direct reports.
Assist with local IT planning, purchasing, and cost control activities.
Coordinate local support for workplace technology, infrastructure-related requests, and site connectivity needs in partnership with global IT and service providers.
Monitor local service levels, user satisfaction, and issue resolution to support reliable day-to-day operations.
Coordinate telecom services including internet and mobile providers.
Oversee local service desk activity and ensure timely resolution or escalation of IT issues.
Maintain and track local IT assets, including hardware and software inventories.
Coordinate the U.S. implementation of ERP activities as part of a global project team, including local process readiness, communication, testing, training support, and user adoption.
Work with manufacturing, engineering, supply chain, project management, and finance stakeholders to understand and support end-to-end business processes.
Document, support and help optimize engineer-to-order processes, including quotation, engineering design, configuration, production planning, procurement, manufacturing execution, quality, shipping, and invoicing touchpoints.
Identify opportunities to reduce manual work, duplicate data entry, and process gaps across the engineer-to-order lifecycle.
Support business systems, databases, and reporting tools in coordination with global teams.
Assist with data analytics and reporting capabilities, including Power BI where applicable.
Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and manufacturing environments.
Collaborate with business stakeholders to improve system usage, workflow consistency, data quality, and process adoption.
Ensure local adherence to cybersecurity protocols and enterprise security standards.
Participate in internal and external audit activities, including SOX-related requirements.
Support implementation of global IT governance standards, processes, policies, and risk management practices at U.S. locations.
Maintain alignment with HSE, quality, and corporate compliance standards.
Coordinate assigned U.S. IT projects, system upgrades, and ERP-related activities in partnership with global project teams.
Support initiatives that improve manufacturing efficiency, engineer-to-order execution, user adoption, data quality, and process consistency.
Use practical project management methods to track actions, risks, timelines, and stakeholder communication.
Identify opportunities to simplify, standardize, and improve business processes across manufacturing, engineering, and supporting functions.
Manage vendor relationships for software, hardware, and IT services.
Coordinate purchasing and contract management for IT-related needs.
Act as a liaison between IT and business units to ensure effective communication.
Translate technical concepts into clear, actionable insights for non-technical stakeholders.