IT Manager - Systems & Operations

County of Monterey•Salinas, CA

1d•Onsite

About The Position

The County of Monterey Information Technology Department (ITD) is seeking an Information Technology Manager to lead its Systems and Operations Team. This team is responsible for the maintenance of on-premise and cloud-hosted servers, data center operations, and voice, video, meeting, and collaboration solutions. The successful candidate will provide leadership for the team’s day-to-day operations, establish priorities, manage staff and resources, and ensure the reliable delivery of technology services to County departments. The ideal candidate will be a seasoned IT leader with experience managing enterprise operations and leading technical professionals in a complex IT environment, with knowledge of cloud infrastructure including Microsoft Azure and AWS; identity and access management; cybersecurity principles; and DevOps practices and methodologies.

Requirements

Thorough Knowledge of: Principles and practices of complex information systems technology (hardware and software), including system architecture, IaaS, SaaS.
Principles and practices of project management including needs assessment, project, prioritization, cost-benefit analysis, system implementation, user acceptance testing, resource allocation, logistics, coordination, and contract monitoring.
Rules, regulations, state and federal information standards and guidelines, laws, ordinances, and policies pertaining to the specific program assignment, including radio frequency licensing and management.
Industry trends, concepts, and best practices for development, maintenance, and improvement within the assigned area.
Principles and practices of customer service to develop and maintain a high level of customer satisfaction with services and products delivered by the Department.
Training techniques and methods.
Working Knowledge of: Principles and methods of management, including work planning, analysis, and the selection, supervision, and evaluation of employees.
Skill and Ability to: Plan, supervise, mentor, motivate, lead, and evaluate the activities of subordinate staff; establish and hold staff accountable for goals and performance standards.
Plan, coordinate and implement work plans to achieve a designated objective; coordinate multi-faceted projects and studies, including coordination and planning of resources, personnel, and timetables; and prioritize competing requests for service.
Develop, manage, coordinate, and implement multiple projects including techniques utilized in needs assessment, planning critical path timelines, resource allocation, logistics and coordination.
Analyze data, current trends, legislation, operating issues, technology, and complex administrative and technical problems; evaluate alternatives; develop innovative approaches and implement effective solutions.
Develop policy and establish the methods, procedures, and standards to accomplish the mission of the Information Technology Department.
Modify existing policies, strategies, and/or methods to meet unusual conditions within the context of management principles.
Communicate effectively both orally and in writing; communicate technical information to persons not familiar with information technology.
Produce easy to understand reports on highly technical material.
Read and comprehend complex technical reference and training materials.
Exercise good judgement, decisiveness, innovation, and creativity required in situations involving the direction, control, and planning of an entire program or multiple projects.
Prioritize competing request for services, time and resources.
Establish and maintain excellent and effective working relationships with department personnel, staff, vendors, peers, and management; and provide excellent customer service.
Possession of a bachelor's degree in Business Administration, Public Administration, Computer Science, Information Systems, Software Engineering, or a closely related field from an accredited four-year college or university.
Six (6) years of increasingly responsible professional experience performing varied and complex analytical work in a related information technology field, including at least two (2) years of experience working a supervisory, lead and/or technical expert capacity.

Nice To Haves

Knowledge of cloud infrastructure including Microsoft Azure and AWS
Knowledge of identity and access management
Knowledge of cybersecurity principles
Knowledge of DevOps practices and methodologies

Responsibilities

Acts as primary point of contact with clients to identify, coordinate, oversee, and ensure implementation of technology solutions; consults with department(s)/client(s) to determine scope of project, needs assessment, and implementation plan, evaluates user requests for services.
Prepares and presents written and oral reports, proposal, and recommendations.
Interviews, selects, supervises, motivates, and evaluates staff, provides technical and professional skills training; and manages staff performance.
In conjunction with departments, monitors, coordinates, and develops the information technology budget of assigned department work units.
Coordinates and monitors staff, resources, and projects to provide exceptional service delivery, determines and improves customer satisfaction levels.
Manages delivery of services over technical assets including service quality, reliability, and availability including the periodic replacement and refreshment of technical equipment and devices.
Manages and monitors progress of contractors and vendors; develops, manages, monitors and coordinates the appropriate request for proposal processes; and facilitates contract payments.
Acts as the Information Technology representative to relevant external agencies and other public and private information technology groups.
Provides expert advice and consultation to assigned departments regarding special requests for information and reports; participates in audits, integrated reviews and improvement studies, and quality control reviews.
Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; directs the design, development and implementation of new projects; establishes timelines to implement new or enhanced equipment, systems, programs or projects; monitors and reviews work in progress, providing technical assistance and guidance.
Oversees and participates in the systems development life cycle including needs analysis, cost benefit analysis, structured analysis, project planning and management, systems installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.
Analyzes, recommends, and writes procedures, standards and policies consistent with Information Technology departmental plans and County policies, practices, goals, regulations and established information technology architecture; evaluates information system support best practices and ensures policies, standards, and procedures are followed by staff.