IT Manager - Product Support and Optimization

Enterprise Holdings•Clayton, MO

1d•Hybrid

About The Position

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths. This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Requirements

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must reside in St. Louis, Missouri, or immediate surrounding area
6+ years of related experience
2+ years of IT project management experience
2+ years of experience leading and motivating teams in an IT Production Support or Optimization environment
Experience having direct reports where you are responsible for 1 on 1's, employee development, hiring, and performance management
Must have a flexible schedule to accommodate periodic after-hours and weekend response to incidents when necessary
Must be committed to incorporating security into all decisions and daily job responsibilities
Excellent analytical, organizational, communication, and interpersonal skills
Professional attitude, a strong desire and ability to take ownership, ability to provide high quality customer service, and a willingness to expend extra effort to achieve optimal results
Ability to effectively lead teams in executing on and pivoting between multiple simultaneous high-priority efforts
Leadership, team centric skills and ability to solve complex problems
Strong personal management skills emphasizing time management, organization and attention to detail
Able to identify gaps and/or barriers to success, and articulate those findings to leadership
Excellent at building and maintaining relationships across and outside of IT
Able to effectively manage problems and conflicts as they occur
Detail oriented with strong problem solving and time management skills
Product Centric Mindset with the ability to align initiatives with long-term goals while pivoting effectively in dynamic environments.
Understanding of cost-benefit analysis and resource optimization to deliver sustainable value.

Nice To Haves

Bachelor’s degree in computer science, Computer Information Systems, Management Information Systems, or related field preferred
Experience leading an application development team
Experience in large scale or high transactional volume applications is strongly preferred
Understanding of all phases of the software development lifecycle is preferred

Responsibilities

Lead a team of IT Engineers, focusing on developing their skills and enhancing productivity.
Responsible for cross-team collaboration, gaining alignment, and ensuring deliverable deadlines are met.
Lead by example, embraces a Product-centric Mindset and ensures that every decision and action drives value and long-term success.
Manages both Operational Support of our many Products and Solutions, but also develops enhancements through our Optimization team as we partner closely with Business and Product.
Responsible for defining the goals, objectives, processes, and resources to support the overall strategic vision of the Vehicle Solutions team.
Manage building IT Product Roadmaps to ensure the health and security of multiple Products within Vehicle Solutions while collaborating with other IT, Product and Business Teams to identify, mitigate and resolve production issues.
Lead people management activities including career planning/support, training, interviewing, hiring, rewarding, disciplining, performance, and salary reviews.
Responsible for developing and retaining strong performers and preparing them for future responsibilities.
Play a critical role in production health and support and will be responsible for managing a diverse team of professionals including Engineers.
Help identify, develop, and implement policies, standards and procedures that support team activities and lead individuals in adhering to and supporting team procedures.