IT Manager IV (Enterprise Infrastructure Lead)

Texas A&M•Laredo, TX

11d•Onsite

About The Position

The Information Technology (IT) Manager IV ( Enterprise Infrastructure Lead ), under direction, routinely manages large and complex IT project operations. Performs limited specialized, technical duties. Leads, motivates, develops, and coaches multi-disciplined and more senior technical staff. Models ethical, regulatory, and performance standards. Models and promotes the open sharing of information, dedication to the team’s mission, customer commitment, collaboration, and cooperation. Recruits, hires, and supervises large or multiple project teams staffed with multi-disciplined and more senior technical staff. Enforces ethical, regulatory, and performance standards. Oversees and manages personnel issues. Establishes project management protocols to lead the planning, execution, and successful completion of large IT projects. Directs the analysis of project needs and risks and recommends solutions. Oversees project or area budgets. Directs activities of large or multiple project teams. Directs the development of project or task plans, resource estimates, and schedules. Directs activities with the management of other organizational units and vendors. Directs the preparation of project documentation and reports for clients and management. Directs the evaluation, selection, and purchase of computing resources and consulting services. Oversees the designs, and controls the processes for supporting the delivery of large scale information technology services. Monitors and analyzes operations metrics. Implements continuous improvement methodologies to include corrective actions. Oversees advanced technical duties in support of large or multiple project teams’ projects and operations. Maintains, establishes, and develops new, close, and collaborative working relationships with stakeholders, customers, and vendors. Oversees and directs the development of standard operating procedures for large or multiple project teams. Approves and coordinates documentation provided to customers. Participates in training and professional development with a special emphasis on leadership development, management, industry related acumen, and project and operations management. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Lead the planning, design, implementation, modernization, and ongoing optimization of enterprise infrastructure, identity, cloud, and endpoint management solutions to ensure secure, reliable, scalable, and resilient technology services. Develop and manage multi-year infrastructure lifecycle and capital replacement plans, including technology roadmaps, budget recommendations, technical evaluations, and implementation strategies that align with institutional priorities and long-term technology objectives. Evaluate emerging technologies and lead complex infrastructure initiatives that leverage cloud services, enhance cybersecurity, improve operational efficiency, strengthen disaster recovery and business continuity capabilities, and advance the University's enterprise technology environment. Supervise, mentor, and provide technical leadership to systems administration staff while establishing enterprise architecture standards, operational procedures, security baselines, automation strategies, and best practices that promote operational excellence and continuous improvement. Provide strategic and technical leadership for the University's enterprise infrastructure environment, including Windows and Linux server platforms, server virtualization, Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, SQL Server, enterprise storage, cloud infrastructure, and endpoint management services.

Requirements

Bachelor’s degree in Management Information Systems or related field.
Ten years of related experience in IT.
Five years of supervisory experience.
Enterprise information technology infrastructure, systems administration, cloud technologies, and industry best practices.
IT service management, project management, technology planning, and operational governance.
Provide technical leadership while effectively managing multiple priorities, projects, and cross-functional initiatives.
Develop collaborative relationships, communicate effectively with technical and non-technical stakeholders, and support strategic technology planning.

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a closely related field.
Experience leading enterprise infrastructure teams and supervising technical staff.
Experience administering and supporting enterprise server, cloud, identity, and endpoint management environments.
Experience planning and implementing enterprise infrastructure modernization, cloud adoption, or technology transformation initiatives.
Experience developing technology roadmaps, infrastructure lifecycle strategies, and capital budget recommendations.
Experience managing complex IT projects, vendor relationships, and enterprise technology implementations.
Experience supporting higher education or another large, complex enterprise environment is preferred.
Enterprise infrastructure technologies, including server virtualization, cloud services, identity management, storage, and systems administration principles.
Technology lifecycle management, IT governance, cybersecurity best practices, and project management methodologies.
Lead complex technical initiatives while mentoring technical staff and fostering collaboration across the organization.
Evaluate emerging technologies and develop strategic recommendations that support institutional goals and operational excellence.

Responsibilities

Leads, motivates, develops, and coaches multi-disciplined and more senior technical staff.
Recruits, hires, and supervises large or multiple project teams staffed with multi-disciplined and more senior technical staff.
Establishes project management protocols to lead the planning, execution, and successful completion of large IT projects.
Directs the analysis of project needs and risks and recommends solutions.
Oversees project or area budgets.
Directs activities of large or multiple project teams.
Directs the development of project or task plans, resource estimates, and schedules.
Directs activities with the management of other organizational units and vendors.
Directs the preparation of project documentation and reports for clients and management.
Directs the evaluation, selection, and purchase of computing resources and consulting services.
Oversees the designs, and controls the processes for supporting the delivery of large scale information technology services.
Monitors and analyzes operations metrics.
Implements continuous improvement methodologies to include corrective actions.
Oversees advanced technical duties in support of large or multiple project teams’ projects and operations.
Maintains, establishes, and develops new, close, and collaborative working relationships with stakeholders, customers, and vendors.
Oversees and directs the development of standard operating procedures for large or multiple project teams.
Approves and coordinates documentation provided to customers.
Participates in training and professional development with a special emphasis on leadership development, management, industry related acumen, and project and operations management.
Lead the planning, design, implementation, modernization, and ongoing optimization of enterprise infrastructure, identity, cloud, and endpoint management solutions to ensure secure, reliable, scalable, and resilient technology services.
Develop and manage multi-year infrastructure lifecycle and capital replacement plans, including technology roadmaps, budget recommendations, technical evaluations, and implementation strategies that align with institutional priorities and long-term technology objectives.
Evaluate emerging technologies and lead complex infrastructure initiatives that leverage cloud services, enhance cybersecurity, improve operational efficiency, strengthen disaster recovery and business continuity capabilities, and advance the University's enterprise technology environment.
Supervise, mentor, and provide technical leadership to systems administration staff while establishing enterprise architecture standards, operational procedures, security baselines, automation strategies, and best practices that promote operational excellence and continuous improvement.
Provide strategic and technical leadership for the University's enterprise infrastructure environment, including Windows and Linux server platforms, server virtualization, Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, SQL Server, enterprise storage, cloud infrastructure, and endpoint management services.