IT Manager - Infrastructure, Support & Applications

Quanta Services•Rapid City, SD

1d•$100,000 - $130,000•Onsite

About The Position

JOB SUMMARY: The IT Manager designs, implements, and maintains reliable and secure IT systems that support daily business operations and field activities. This role oversees infrastructure, service desk, and key enterprise applications; partners with the IT Director on modernization and integrations; and ensures strong service quality, operational governance, and security compliance across office and jobsite environments. Role Mission: Lead IT operations for a multi-site construction/field environment—owning infrastructure, networks, service desk, and key enterprise applications—while modernizing platforms and elevating service quality. Partner with business and corporate IT to deliver secure, reliable technology that enables office and jobsite productivity. Outcomes in the First 6–12 Months: Stabilize core infrastructure (vSphere, Windows services, storage/backup) to 99.9%+ availability; document runbooks and RTO/RPO. Establish ITSM practices with measurable SLAs; improve first-contact resolution and reduce mean time to restore (MTTR) by 30%. Harden identity, patching, backup, and logging controls; close top audit findings and align with ITGC expectations. Modernize endpoint management (SCCM/Intune) and standardize images; reduce manual build time by 50%. Upgrade/integrate ERP and field applications (e.g., Sage 300 CRE or similar) and deliver dashboards using SSRS/ad-hoc SQL/PowerBI.

Requirements

Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years in IT with direct responsibility for enterprise infrastructure and/or application administration.
Proven experience with: Virtualization and Windows server services (AD/DNS/DHCP/Print) and enterprise storage/backup administration.
Enterprise networking concepts and operations (routing, VLANs, segmentation) in Cisco/Meraki environments.
Service desk leadership and ITSM practices (incident/problem/change).
SQL/SSRS reporting and supporting line-of-business applications (ERP/accounting, field operations).
Endpoint management and imaging (e.g., SCCM) and support for mobile devices/tablets.

Nice To Haves

Strong customer service orientation, clear communication, and cross-functional collaboration.
Certifications such as ITIL, VCP, CCNA, Microsoft (Azure/Server), or Veeam.
Experience with construction/field-based operations, access control/CCTV systems, and radio communications ecosystems.
Exposure to Sage 300 CRE or similar ERP suites.
High-level understanding of SOX requirements and IT General Controls (e.g., access, change, and IT operations controls).
Experience partnering with auditors and business stakeholders to support ITGC testing, issue resolution, and remediation activities.

Responsibilities

Own availability, performance, and lifecycle management for virtualized compute, storage, and Windows server platforms (e.g., vSphere HA, SAN/NAS, DHCP/DNS, print services via GPO).
Lead enterprise networking operations (routing, VLAN/VLSM/segmentation) across Cisco/Meraki environments, including remote offices and jobsites.
Establish robust backup/DR posture (e.g., Veeam), conduct periodic restore tests, and drive recovery when needed.
Administer and enhance core business systems (e.g., ERP/accounting and field apps), coordinating upgrades, integrations, and vendor support.
Deliver reporting and analytics through SSRS/ad-hoc SQL to support operational and executive needs.
Oversee company web properties and related integrations with internal systems.
Run the service desk with ITSM best practices (incident, request, problem, change), meeting SLAs and improving first-call resolution.
Manage endpoint lifecycle and configuration (e.g., SCCM imaging, device upgrades, mobile/tablets), onboard new hires, and provide targeted user training.
Enable field operations by standing up remote offices (networking, printers, boosters) and supporting operational communications (e.g., radios) with standards for ordering, programming, and deployment.
Enforce security policies for identity, access, patching, backups, and logging; participate in risk assessments and remediation plans.
Maintain system and process documentation, knowledge bases, and user guides.
Supervise and develop IT staff; provide technical guidance and set clear operational standards.
Manage vendors, licensing, and procurement; contribute to budgeting and capacity planning.
Track KPIs/OKRs for availability, service quality, and efficiency; drive continuous improvement initiatives.