IT Infrastructure & Support Engineer

DIRX INC•Fort Lauderdale, FL

6h•Onsite

About The Position

We are seeking a proactive IT Infrastructure & Support Engineer responsible for managing day-to-day IT operations, infrastructure monitoring, user support, and network/system security tasks. The ideal candidate should be experienced in Microsoft ecosystem management, printer support, networking fundamentals, and automation/monitoring tools.

Requirements

Azure, Microsoft 365, Windows 10/11, Active Directory, Networking basics
Kaseya (alerts, patching), PRTG monitoring
Firewall configuration/monitoring, VPN setup, MFA & access control
Printer troubleshooting, hardware support, user issue resolution
Ticketing systems, documentation, remote support tools

Nice To Haves

Advanced hands-on experience with enterprise-grade firewalls, including configuration, monitoring, and security policy management
Experience with automation scripting (PowerShell, Bash, or equivalent) for routine IT operations
Background in coordinating vendor support and managing hardware/software lifecycle processes
Strong communication and customer service mindset
Ability to work independently and proactively
Strong problem-solving and analytical abilities
Ownership attitude and willingness to continuously learn

Responsibilities

Perform daily health checks across infrastructure systems.
Monitor Azure services, alerts, backup status, and service performance.
Monitor PRTG dashboards and resolve alerts proactively.
Manage firewall uptime, rules audit, VPN tunnels, and configuration backup.
Handle user onboarding/offboarding including Azure AD and Office 365 account creation.
Manage MFA, password resets, role assignment, and system access requests.
Provide onsite and remote support to resolve system/network/application-related issues.
Monitor Kaseya dashboards and address alerts promptly.
Manage scheduled patch deployment cycles and escalate failures.
Ensure compliance with patch management policies.
Manage Zebra, Epson, and Canon printers/scanners.
Troubleshoot connectivity, alignment, queuing, and print failures.
Coordinate with vendor support for hardware repair/replacement.
Monitor Cisco ASA firewalls (Primary/Secondary).
Review logs and internal alerts for anomalies or suspicious activities.
Validate ACLs, update configurations, and maintain encryption/VPN policies.
Perform weekly and monthly audits of firewall posture.
Maintain runbooks, SOPs, troubleshooting logs, and asset documentation.
Generate weekly activity reports and submit SLA compliance metrics.