IT Infrastructure Manager

Healogics • Jacksonville, FL

7h

About The Position

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Think you are a great fit? Learn more about this role here: Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients as would benefit through our out-patient clinic partnerships. The IT Infrastructure Manager is responsible for hands-on management, operation, and modernization of all core infrastructure functions—including cloud, network, identity, storage/DR, telephony, and privileged access. This role is both technical and managerial, ensuring reliable, secure, and compliant infrastructure while leading a small internal team and coordinating vendor resources. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5 - 7 years of experience in IT infrastructure roles, including hands-on work in hybrid (on-prem/cloud) environments.
• Minimum 2 years’ experience supporting healthcare IT environments and understanding of HIPAA/HITRUST compliance.
• Experience with telephony modernization projects (e.g., Cisco, cloud-based UC).
• Familiarity with ITIL, automation, and infrastructure-as-code practices.
• Demonstrated expertise in AWS cloud services, migration, and support.
• Strong technical skills in networking, telephony, Windows servers, M365, identity/directory services, storage/DR, and endpoint management.
• Proven ability to lead small teams and manage vendor relationships.

Nice To Haves

• AWS Solutions Architect Associate certification (or higher) strongly preferred.

Responsibilities

• Oversee daily operations of IT infrastructure, ensuring systems and services are reliable, secure, and compliant with HIPAA and HITRUST.
• Lead and participate in hands-on configuration, troubleshooting, and support—especially for AWS cloud environments.
• Manage and coach team, coordinate work with vendor consultants, and foster a collaborative, cross-trained team culture.
• Plan and execute infrastructure projects, including network stabilization, telephony modernization, and migration to AWS/SaaS.
• Develop and maintain disaster recovery plans, backup strategies, and incident response procedures.
• Monitor system performance, patch compliance, and service levels; proactively address issues and optimize uptime.
• Manage vendor relationships, contracts, and budgets; negotiate services and ensure quality delivery.
• Ensure documentation of network, cloud, and system configurations is current and accessible.
• Communicate effectively with technical and non-technical stakeholders, including clinical, compliance, and finance teams.
• Drive process improvement, automation, and adoption of best practices (ITIL, change management, etc.).
• Support regulatory audits and maintain infrastructure compliance with HIPAA and HITRUST standards.
• Performs other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Manager