IT Manager - Data Protection

Enterprise Holdings•Clayton, MO

2d•Hybrid

About The Position

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths. As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential. This position is eligible for a hybrid work schedule, which is the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Requirements

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must reside in St. Louis, Missouri, or immediate surrounding area
6+ years of related IT experience
Must have experience leading and mentoring technical professionals within a complex environment
Proven commitment to continuous improvement of team members and technology through the capture, analysis, and reporting of key performance, utilization, and cost metrics
Experience supporting and managing core infrastructure environments, with the ability to quickly develop expertise in data protection, backup, and recovery technologies
Experience managing 3rd party and vendor relationships and negotiations
2+ years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.
Understanding of site recovery and cyber recovery techniques
Prior experience and knowledge of Data Protection technologies such as NetBackup, Cohesity Flex appliances, Dell Data Domain, or similar products
Must be committed to incorporating security into all decisions and daily job responsibilities
Knowledge and understanding of working in an Agile/Kanban development environment, using tools such as Jira and Confluence
Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues
Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience
Ability to establish effective working relationships within all levels of the organization

Nice To Haves

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
Awareness and understanding of IP networking
Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
Knowledge and understanding of AWS or Azure technologies, products, and services
Adept at improving outcomes through proactive coaching and development at all levels

Responsibilities

Oversee and manage a team of data protection engineers with a focus on agility and continuous improvement, providing 24/7 support
Provide leadership, guidance, and support to ensure effective team performance and development
Coordinate with senior management and other departments to align data protection objectives with organizational goals
Handle escalations, both internal/external, and manage support from different levels
Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
Develop and implement processes and procedures to optimize operations and improve efficiency
Monitor performance metrics and ensure compliance with service level agreements (SLAs)
Ensure continual process improvement within data protection, including but not limited to: automation of operational tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks
Develop and execute strategic plans to optimize the performance and efficiency of data protection infrastructure operations
Collaborate with senior management to align IT operations with organizational goals and objectives
Drive continuous improvement initiatives to enhance service delivery, streamline processes, and mitigate risks
Establish and enforce incident management processes to minimize downtime and service disruptions
Lead the resolution of critical incidents, coordinating cross-functional teams to restore services expediently
Conduct thorough root cause analysis of incidents and implement preventive measures to avoid recurrence
Lead and coordinate larger projects, ensuring timely and successful completion
Collaborate with project teams to plan, execute, and monitor data protection infrastructure projects