IT Manager Consumer SAP System Engineer
About The Position
Support the operations and maintenance of Consumer Health S/4 HANA Eco systems. Manage Request, Application Security Management, Event Management, Incident Management, Capacity Management and Production Transition. Ensure efficient and expedient recovery of services required by the business in the case of disruption. Manage the lifecycle of all service requests from the users including request approval, cancellation, evaluation, fulfillment, initiation, review and close, validation and classify. Detect events, make sense of them and determine the appropriate control action. Manage Event Management Lifecycle (Event Management System, Detect & Log Event, Correlate & Filter Event, Select Event Response, Review & Close Event) Incident and Outage Management. Address all incidents including failures, questions or queries reported by the users by technical staff or automatically detected and reported by event monitoring tools. Manage Incident and Outage Lifecycle and Escalation (hierarchical) point for vendors on incidents. Act as Contact for GCC on major incidents Application Security Management. Security and proactive protection of internal/customer information including restriction of unauthorized access, use, disclosure, modification, or disruption of data. Manage Application Access Control, Security Baseline Monitoring, Security Education and Awareness, Threat and Vulnerability Management Continuous Service Improvement. Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions (e.g. ticket trends that should initiate chronic problem process, and ticket reassignments).
Requirements
- Bachelor's degree in Information Systems, Computer Science, Electronics Engineering, or related field
- 8 years of experience in job offered or in an IT Manager Consumer SAP System Engineer-related occupation.
- SAP Certified Technology Associate – SAP HANA certification
Responsibilities
- Support the operations and maintenance of Consumer Health S/4 HANA Eco systems.
- Manage Request, Application Security Management, Event Management, Incident Management, Capacity Management and Production Transition.
- Ensure efficient and expedient recovery of services required by the business in the case of disruption.
- Manage the lifecycle of all service requests from the users including request approval, cancellation, evaluation, fulfillment, initiation, review and close, validation and classify.
- Detect events, make sense of them and determine the appropriate control action.
- Manage Event Management Lifecycle (Event Management System, Detect & Log Event, Correlate & Filter Event, Select Event Response, Review & Close Event)
- Manage Incident and Outage Lifecycle and Escalation (hierarchical) point for vendors on incidents.
- Act as Contact for GCC on major incidents
- Manage Application Access Control, Security Baseline Monitoring, Security Education and Awareness, Threat and Vulnerability Management
- Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions (e.g. ticket trends that should initiate chronic problem process, and ticket reassignments).
Benefits
- Competitive pay
- Bonus opportunities
- Comprehensive healthcare
- Life insurance
- Disability coverage
- Retirement savings programs
- Paid time off
- Vacation
- Holidays
- Global Parental Leave policy (minimum 12 weeks for all new parents)
- Employee Assistance Program
- Maven (clinical and emotional support for fertility, adoption, surrogacy, and women’s health needs)
- Quarterly global well being reimbursement program for fitness and health related activities
- Flexible ways of working
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
