IT Manager 2

State of Nevada•Carson City, NV

About The Position

The IT Manager 2 manages the Tech Team at the Office of Project Management under the Governors Finance Office. The team works across technology disciplines including interfaces and integrations, business enhancements, reporting, security, and workflow. The position provides leadership and oversight for CORE.NV Release Management and Incident Management Operations and is an integral member of the CORE.NV Environment Management Team. The role oversees enterprise release planning, scheduling, coordination, and deployment, and maintains the enterprise release calendar across technical teams, business units, and external vendors. It develops and enforces testing plans for releases to validate quality and production readiness. The IT Manager 2 also leads incident operations, including major incident coordination and stakeholder communications, and works with internal teams and vendors to drive release and incident management initiatives and continuous improvement aligned with IT service management best practices. IT Managers plan, organize, direct, and control State IT activities in one or more specialization areas. The position performs managerial duties under general direction, supervises IT professionals and potentially lower-level IT managers, technicians, and support staff, and manages departmental or divisional IT functions, budgets, and initiatives. These initiatives may carry significant financial, legal, or physical risk and consequences for State departments and the public.

Requirements

Bachelor's degree from an accredited college or university with major coursework in computer science, management information systems, or a closely related field, and six years of progressively responsible professional IT experience involving strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, or applications analysis and development; three years of this experience must be in a supervisory or project manager capacity; OR one year of experience as an IT Manager I in Nevada State service; OR an equivalent combination of education and experience.
Experience with release management and incident management operations is required.
Detailed knowledge of current computer technology and trends, including information management, communications, networking, data administration, data processing, systems design, programming, operations, and controls.
Detailed knowledge of supervisory practices.
Working knowledge of budget preparation and control, project management, and quality control.
General knowledge of strategic planning.
Ability to interpret current or proposed legislation to determine its intent and impact.
Ability to plan, organize, coordinate, and direct IT projects, initiatives, and strategies.

Responsibilities

Lead and oversee Release Management and Incident Management Operations for CORE.NV.
Plan, schedule, coordinate, and oversee enterprise releases and deployments; maintain the enterprise release calendar across teams, business units, and vendors.
Develop and enforce testing plans for releases to ensure quality and validate production readiness.
Coordinate major incidents and communicate with stakeholders.
Drive release and incident management initiatives with internal teams and vendors, promoting continuous improvement aligned with IT service management best practices.
Develop, maintain, and enforce operational standards in accordance with departmental and State policies.
Develop safety, security, and disaster recovery procedures for operating conditions.
Assess information systems resources and capacity, and initiate actions to address utilization, capacity, or system replacement needs.
Recommend or select hardware and design physical layout and installation requirements for new equipment.
Maintain inventory control for computer supplies, equipment, and related items.
Prepare requests for proposals detailing proposed systems, requirements, plans, costs, schedules, migration, and integration needs.
Develop and evaluate contracts for purchases of materials and services.
Develop and monitor IT budgets; present and justify budgets and testify before Executive and Legislative groups as required.
Manage projects to meet schedules, specifications, requirements, and budgets; assess resources and costs, establish delivery dates, conduct reviews, train team members, supervise installations, report status, and determine training needs.
Participate in State IT activities, policy-making, committees, and work groups as needed.
Maintain knowledge of technology trends and security management practices, laws, policies, and ethics.
Develop organizational structures, staffing patterns, and resource allocations to meet agency or division goals.
Supervise staff, including hiring, assigning and monitoring work, training, evaluating performance, and taking disciplinary action.
Resolve issues raised by staff, users, and clients concerning work processes, policies, procedures, and methods.
Perform related duties as assigned.
Plan, organize, coordinate, and direct IT projects, initiatives, and strategies; interpret legislation to determine intent and impact.