IT Logistics Specialist

Hermès • New York, NY

2d • Onsite

About The Position

The Hermès of Paris (HOP) IT Team leads comprehensive technology delivery and innovation across Logistics Support and Services, acting as a trusted partner to the Dayton Service Center and other business partners of Hermès Americas. As a member of the IT Logistics Services team, you will monitor and support the Manhattan Active WMS, working in close partnership with Hermès’ Dayton Service Center and NYC Headquarters. Your duties will include troubleshooting system configuration issues related to inbound/outbound process flows and rule adjustments. Daily support of hardware issues is required to ensure they are properly maintained and operational, as you will be working out of the Dayton SC location. You will also monitor data integration between the MHE (Kardex) and Active, troubleshooting data integration issues as needed. Collaboration with the business team to update new store setup and other data updates as required is also a key part of this role. You will conduct weekly meetings with the business to discuss open issues and resolutions. All other duties as assigned by the supervisor.

Requirements

• A minimum of 1-2 years of experience in IT or warehouse environment, including hands on internship experience
• Dedication in providing outstanding level of service
• Strong sense of ownership, responsibility, and business relationship management
• Service-oriented mindset; “can-do!” attitude

Nice To Haves

• BA or equivalent in related field preferred

Responsibilities

• System support related to process failures and/or system disruptions.
• Oversee system configurations and develop new process flows and rules.
• Hardware support (PCs, RF devices, printers, weight scale, etc.)
• Troubleshoot and monitor MHE (Kardex) integration disruptions.
• Maintain new store setup and data integrity.
• Partner with the Dayton team on weekly issues review.
• Monitor and support daily data integration issues.
• Report and escalate hardware shortages and/or preparation for Holidays and special events.
• Support Integration developments and data preparation for testing.
• Troubleshoot any systems and hardware related problems and escalate urgent/complex cases to the appropriate team for resolution.
• Document all system resolution for future reference.
• Monitor data integration flow between systems. Resolve issues accordingly.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree