IT Lead
About The Position
Step into a pivotal IT Leadership role at a fast-growing grid intelligence company. You will own the security, reliability, and overall employee experience that keeps LineVision moving forward. You'll ensure seamless internal productivity while maintaining the operational rigor expected by our customers in the critical energy infrastructure sector. Reporting to the VP of Security, IT, and Quality, you will be granted broad autonomy to lead IT service delivery, systems administration, and IT compliance execution. You and your IT Analyst will deliver an exceptional technology experience, powering employee productivity across core SaaS applications, such as Google Workspace, Claude Enterprise, Slack, and Atlassian. You will also take charge of identity and endpoint management, including Okta, 1Password, and Workspace One, while executing the IT controls essential to our ISO 27001 and SOC 2 Type II audits. Our entire organization will look to you to provide a seamless, secure foundation that enables everyone to do their best work. If you get satisfaction from running a tight, well-instrumented IT operation and building the team underneath it, join us at LineVision, Built In Boston Best Places to Work!
Requirements
- 4+ years in IT operations/systems administration, with at least 1+ years in a lead or people-management capacity.
- Hands-on administration experience with Okta (or equivalent IdP), MDM platforms (Workspace One or equivalent), and Google Workspace admin.
- Experience with managing and supporting Windows, MacOS, and Linux end-user devices.
- Familiarity with endpoint security tooling (e.g., CrowdStrike) from an IT operations perspective (deployment/health, not engineering configuration).
- Experience supporting ISO 27001 and/or SOC 2 Type II audits (evidence gathering, control execution).
- Track record of managing account lifecycle processes (onboarding, offboarding, access reviews) against defined SLAs.
- Vendor management experience: contract renewals, tool evaluation, and cost management.
Nice To Haves
- A service mindset: a commitment to user enablement and internal support.
- Direct experience managing or mentoring a small IT team.
- Experience implementing data handling controls for sensitive or regulated data.
- Comfort administering AI tools (seat/spend management, security configuration).
- Experience standing up customer-facing support tooling (e.g., PagerDuty, Jira Service Management, support portals).
Responsibilities
- Oversee the helpdesk and IT support services with Jira Service Management.
- Manage the IT Analyst to ensure employee requests, onboarding, offboarding, and role transfers are handled seamlessly and within SLA.
- Build and maintain workflow automation for the employee account lifecycle.
- Own Dell and Apple hardware procurement, provisioning, and asset tracking across in-office and remote environments.
- Administer and maintain core applications: MDM, identity, Google Workspace, password management, collaboration and work management tools, and enterprise AI.
- Perform Access Rights Reviews and security awareness training administration.
- Serve on the on-call rotation for security event escalations from our MSSP, and ensure agent deployment/health across the fleet.
- Manage vendor relationships for IT-owned tools and services, including contract renewals and procurement recommendations.
Benefits
- trust-based PTO
- flexible work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
