IT Lead

ARES Corporation•Houston, TX

About The Position

The IT Lead serves as the primary point of contact for IT projects, operational issues, and service needs for the programs supported under the MTIC contract. This position requires strong technical acumen, exceptional communication skills, and the ability to navigate NASA Agency IT processes while advocating for program needs. The IT Lead applies deep technical expertise, serves as a trusted advisor, and delivers strategic guidance across complex operational and technology‑enabled initiatives.

Requirements

Strong technical skills and ability to learn new environments, policies, and processes quickly
Excellent verbal and written communication skills; capable of clear, concise communication with customers and management
Strong organizational discipline, attention to detail, and reliable follow‑through
Proven ability to work independently and collaboratively on integrated teams
Ability to listen, assess needs, frame solution options, and guide actionable recommendations (consulting mindset)
Demonstrated ability to collaborate across disciplines, offices, and client organizations to deliver integrated solutions

Nice To Haves

Experience working with SharePoint
Experience developing technical documentation, training, SOPs, and reference material
History of serving as a subject matter expert, advisor, or senior technical lead.
Experience preparing technical materials for project pursuits or supporting capture/business development activities

Responsibilities

Manage IT projects, IT service requests, and Helpdesk activities for the supported program
Maintain and update Program IT SOPs and IT Plans
Interface with NASA Agency IT, advocate for program needs, and escalate issues to NASA program management
Facilitate and manage access to NASA information systems and resources
Coordinate resolution of application and network connectivity issues
Coordinate activities related to International & External Partner liaison support
Educate users on Program, Enterprise, and Center IT access processes, procedures, and tools
Support documentation and discussions related to data breaches
Serve as a trusted advisor to customers, project teams, and leadership on complex operational and technology-enabled initiatives
Apply technical expertise and provide guidance in assigned IT practice areas
Act as a subject matter expert to deliver strategic advice, analysis, and insights
Engage in pre‑award and pursuit activities, including marketing and business development support for upcoming projects
Prepare technical materials such as strategic analyses, commercial documentation, technical provisions, procurement documents, and other materials requiring technical expertise
Work with line organization leadership in a senior support role on strategically important client and project pursuits
Provide market knowledge, technical input, and strategic positioning to enhance win probability and client satisfaction
Guide teams on requirements interpretation, solution framing, and technology implications