IT Lab Technician

Invivyd • Newton, MA

6d • Onsite

About The Position

Invivyd, Inc. is dedicated to protecting immunocompromised individuals from serious viral infectious diseases. We are seeking an IT Lab Technician, a versatile problem-solver who bridges the gap between traditional corporate IT and specialized scientific operations. Reporting to the Head of IT, this role serves as a critical liaison to the Research and Discovery team, ensuring our technological infrastructure accelerates scientific innovation. The IT Lab Technician will maintain fast-paced environments in both office and laboratory settings, managing everything from standard workstations to specialized lab instrumentation and regulated systems. This position requires a candidate who thrives in ambiguity, possesses creative problem-solving skills, and can translate complex technical issues for scientists and corporate staff. This is a full-time, onsite position based in Newton, MA, supporting day-to-day operations, with occasional travel to our headquarters in New Haven, CT.

Requirements

• Bachelor’s degree in a related field
• 3+ years of IT helpdesk, desktop support, or equivalent experience
• 3+ years of experience in pharmaceutical, biotech, or lab environments
• 3+ years of experience supporting lab instruments or scientific equipment systems
• Experience supporting Windows and/or macOS environments
• Familiarity with Microsoft 365 applications
• Ability to troubleshoot common technical issues independently
• Ability to work full-time onsite in Newton, MA
• Willingness to travel occasionally to New Haven, CT headquarters

Nice To Haves

• Previous wet lab experience (academic or biotech)
• Life Science background preferred
• Previous experience working with lab automation workflows
• Familiarity with full-stack engineering
• Exposure to GxP, regulated systems, or validated environments
• Experience with Intune, JAMF, or Azure AD preferred
• Experience with conference room technology (Zoom/Teams)
• CompTIA A+, Network+, or similar certification

Responsibilities

• Serve as the first point of contact for all IT support requests via Freshservice.
• Triage, prioritize, and resolve Tier 1 and 2 tickets in a timely manner.
• Maintain clear, audit-ready ticket notes and resolution tracking.
• Troubleshoot laptops, desktops, and peripherals (monitors, docking stations, printers).
• Perform device imaging, provisioning, and configuration.
• Install, update, and validate approved software.
• Support both Windows and macOS environments consistently.
• Provide IT support within laboratory environments, including lab workstations, shared systems, instrument-connected computers, barcode scanners, label printers, and specialty peripherals.
• Assist with troubleshooting connectivity between lab instruments and systems.
• Support systems used in research, clinical, or manufacturing workflows.
• Operate with awareness of lab uptime sensitivity and environmental constraints.
• Operate within a GxP/regulated environment (as applicable).
• Follow procedures for systems that may impact validated environments.
• Maintain awareness of data integrity requirements, access controls, audit expectations, and change management processes.
• Escalate appropriately when systems fall under compliance scope.
• Reset passwords and unlock accounts.
• Assist with MFA / SSO issues.
• Manage group access and permissions (as directed).
• Assign/remove Microsoft 365 licenses.
• Use Intune for Windows device enrollment and compliance checks.
• Use JAMF for macOS enrollment and troubleshooting.
• Ensure devices meet security and compliance standards.
• Set up new hire accounts, devices, and access.
• Prepare and deploy workstations and peripherals.
• Deliver IT onboarding for new employees.
• Decommission and securely wipe departing user devices.
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Assist with business and lab-related applications.
• Troubleshoot VPN, browser, and connectivity issues.
• Configure workstations and docking setups.
• Troubleshoot conference room systems (Zoom/Teams Rooms).
• Ensure shared spaces and collaboration tools function properly.
• Deliver white-glove support to executives and leadership.
• Prioritize VIP issues with urgency and professionalism.
• Maintain strict confidentiality.
• Maintain inventory of devices, peripherals, and lab-related equipment.
• Assist with hardware lifecycle management.
• Follow IT security policies and best practices.

Benefits

• Annual short-term incentive (e.g., bonus or sales incentive)
• Annual long-term incentive (e.g., equity)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level