IT Internship

Wheeler Machinery•Salt Lake City, UT

About The Position

The IT Intern is an entry-level, part-time role supporting the Digital & IT Department with routine, hands-on technical tasks. Working under the direction of senior IT staff, the intern helps deploy and standardize hardware, supports new-hire onboarding, and resolves Tier 1 helpdesk requests, freeing senior technicians to focus on higher-value work while gaining practical experience in the Wheeler environment.

Requirements

Currently enrolled in or recently completed a program in Information Technology, Computer Science, Cybersecurity, or a related field (high school, technical school, or college).
No professional experience required; coursework, personal projects, or prior hands-on exposure to PCs and networking is a plus.
Familiarity with Windows operating systems and basic PC hardware.
Basic understanding of networking concepts (switches, IP addressing).
Willingness to learn imaging, provisioning, and helpdesk processes.
Dependable, detail-oriented, and able to follow documented procedures.
Good communication skills and a customer-service mindset for helpdesk support.

Nice To Haves

CompTIA A+
Azure 900 Fundamentals or AI Fundamentals

Responsibilities

Configure and deploy Mini PCs for digital display boards, reimage and standardize devices (including those running expired Windows 10 builds) to keep signage secure and supported.
Configure and deploy network switches, including routine rollout and rack work.
Hang and configure TVs and displays for conference room upgrades.
Conduct periodic access reviews and assist with user lifecycle management controls.
Administer email security tooling (Defender for Office 365 or equivalent): configure policies, investigate phishing, and manage quarantine.
Assist with new-hire onboarding - image machines, provision accounts, and prepare workstations so new employees are productive on day one.
Manage Teir 1 helpdesk tickets as needed, reducing response times and letting senior technicians focus on complex issues.
Document security configurations, runbooks, and investigation findings.
Partner with the Cloud & Systems Engineer on platform hardening and Defender for Cloud configuration.
Performs all other duties as assigned.