IT Intern

City Bank • Lubbock, TX

12d • Onsite

About The Position

The IT Intern delivers an exceptional customer service experience to City Bank employees requesting digital and technology assistance via phone, tickets, and/or email. The intern assists with password resets, answers how-to questions and resolves cases related to hardware/software issues as first call resolutions. The intern will also be responsible for the daily support of the digital banking suite of products. The intern will have opportunities to cross-train with fellow team members and strengthen their skill set technically, analytically, and professionally. The ideal candidate for this position should work well in a team environment, have a high regard to customer service, and have a passion for serving others with technology issues. This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement.

Requirements

• Work well in a team environment.
• High regard for customer service.
• Passion for serving others with technology issues.
• Ability to work in a fast-paced environment.
• Maintain a high regard for internal and external customers.

Responsibilities

• Deliver an exceptional customer service experience to City Bank employees requesting digital and technology assistance via phone, tickets, and/or email.
• Assist with password resets.
• Answer how-to questions.
• Resolve cases related to hardware/software issues as first call resolutions.
• Provide daily support of the digital banking suite of products.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed