IT Intern

Wesley Willows • Rockford, IL

13d • Onsite

About The Position

Apply today and gain hands-on experience in a real-world enterprise IT environment!

Why Join Us?
Make an Impact: Be the friendly, go-to tech resource for staff and residents, solving problems that matter every day.
Hands-On Experience: Get real exposure to enterprise IT operations, from help desk support to network troubleshooting.
Flexible Schedule: Part-time hours designed to work around your class schedule.
Supportive Team: Work alongside experienced IT professionals invested in your growth.
Career-Building: Build a resume-ready foundation in help desk operations, Microsoft 365, networking, and cybersecurity.

What You'll Do:
Provide first-level technical support to staff and residents, troubleshooting computers, laptops, tablets, smartphones, and other devices, including help with Microsoft 365 apps like Outlook, Teams, Word, and OneDrive.
Diagnose Wi-Fi connectivity issues, assist with wireless network testing, and help configure devices for the community network.
Troubleshoot printers, scanners, and other peripherals, including basic maintenance like toner replacement.
Help set up and troubleshoot smart TVs, streaming devices, smart speakers, network-connected cameras, and other IoT devices.
Assist with equipment deployment, asset inventory, and workstation setups/relocations.
Deliver responsive, professional customer service, clearly explaining technical concepts to non-technical users and escalating complex issues when needed.

What You'll Gain:
Practical, résumé-ready experience across help desk operations, Microsoft 365 administration, wireless networking, printer and endpoint management, IT asset management, cybersecurity best practices, and day-to-day work in an enterprise IT environment.

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

Requirements

• Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Networking, or a related field (required).
• Basic understanding of computer hardware, software, and Windows operating systems (required).
• Strong communication and customer service skills (required).
• Ability to learn new technologies quickly and work both independently and on a team (required).

Nice To Haves

• Experience troubleshooting computers, printers, or mobile devices (preferred).
• Familiarity with Wi-Fi networking concepts and Microsoft 365 products (preferred).
• Interest in healthcare, senior living, or customer-focused tech support (preferred).

Responsibilities

• Provide first-level technical support to staff and residents, troubleshooting computers, laptops, tablets, smartphones, and other devices, including help with Microsoft 365 apps like Outlook, Teams, Word, and OneDrive.
• Diagnose Wi-Fi connectivity issues, assist with wireless network testing, and help configure devices for the community network.
• Troubleshoot printers, scanners, and other peripherals, including basic maintenance like toner replacement.
• Help set up and troubleshoot smart TVs, streaming devices, smart speakers, network-connected cameras, and other IoT devices.
• Assist with equipment deployment, asset inventory, and workstation setups/relocations.
• Deliver responsive, professional customer service, clearly explaining technical concepts to non-technical users and escalating complex issues when needed.

Benefits

• Flexible Schedule: Part-time hours designed to work around your class schedule.
• Supportive Team: Work alongside experienced IT professionals invested in your growth.
• Career-Building: Build a resume-ready foundation in help desk operations, Microsoft 365, networking, and cybersecurity.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree