IT Intern
Perkins&Will•Chicago, IL
About The Position
This internship offers a valuable opportunity to gain hands-on experience in IT support within a dynamic and inclusive environment. The IT Intern will be responsible for providing Level 1 technical support, assisting with hardware and software deployment, managing user accounts, and contributing to IT projects. This role is ideal for individuals pursuing or holding a Bachelor's degree in a related field who are eager to learn and develop their IT skills.
Requirements
- No prior experience required
- Minimum Education: Bachelor’s degree in a related discipline (pursuing or achieved)
- Strong knowledge of Microsoft Excel
- Excellent organizational skills
- Ability to manage multiple priorities and tasks
- Proven customer service orientation combined with the ability to work well with others
- Quick, analytical thinker
- Ability to effectively communicate complex concepts
- Ability to learn and master new platforms quickly
Responsibilities
- Respond to service requests via ticketing system, email, or phone in a timely manner
- Provide Level 1 support for: Windows and macOS devices, Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint), Basic network connectivity issues (Wi-Fi, VPN)
- Assist with hardware setup and deployment: Laptops, monitors, peripherals, mobile devices
- Perform account-related tasks: Password resets, User account provisioning/deprovisioning
- Document issues, resolutions, and procedures in the ITSM/knowledge base
- Escalate unresolved issues to senior IT staff
- Support onboarding/offboarding processes for employees
- Assist with asset tracking and inventory management
- Participate in IT projects and continuous improvement initiatives
Benefits
- Competitive hourly pay
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What This Job Offers
Career Level
Intern
