IT Intern

Go West IT • Greenwood Village, CO

9d • $19 - $23 • Hybrid

About The Position

This internship provides hands-on experience in a fast-paced managed service provider (MSP) environment, offering exposure to desktop support and day-to-day technical operations. Over the course of a 10–16-week part-time program, interns will work on real-world technical projects, tackle meaningful challenges, and collaborate closely with experienced IT professionals. This role is ideal for individuals looking to build practical skills and gain a strong foundation in IT. As an IT Intern, you will play a key role in supporting our growing customer base by delivering high-quality service and resolving technical issues efficiently. Reporting to the Service Desk Manager, you will handle incoming IT service requests, troubleshoot problems, and contribute to timely, effective solutions.

Requirements

• Ability to learn quickly, with a love of taking on new challenges
• Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
• Consistent demonstration of Go West core values
• Excellent listening, written and verbal communication skills
• Detail-focused personality with a penchant for organization, documentation, and appreciation of processes
• Deeply caring about delivering the best possible service, giving thorough effort, yet appreciating flexibility and a team that enjoys working and often playing together
• Responsiveness, with the ability to systematically prioritize and address the needs of Go West’s customers
• The ability to collaborate with a very strong technical team
• Excellence at proactively setting/managing expectations and communicating
• Recently completed or currently pursuing a degree or technical certification in IT or a related field
• Basic understanding of IT concepts such as operating systems, networking, and troubleshooting
• Authorization to work in the United States
• Ability to pass a background check

Responsibilities

• Daily interaction with customers to gather details, triage, and troubleshoot IT issues with their business technology, OS, and applications, escalating when needed
• Remotely supporting (from our office in Greenwood Village) via phone, email, and our RMM, IT solutions our engineers implemented for our clients
• Educating and advising end-users in applications, processes, and best practices
• Monitoring alerts generated from customer systems, and creating tickets for repeated failures and errors
• Virus removal, OS hardening, software and hardware diagnostics
• VPN client setup and remote access troubleshooting
• Windows Active Directory moves, adds, and changes
• Interfacing between service providers and end users
• Thorough documentation of work performed and customer environments
• Submission of timely and accurate billable labor entries for invoicing
• Other duties as assigned by the Service Desk Manager

Benefits

• Ongoing support for your professional growth, including access to learning resources and mentorship
• A collaborative, team-oriented culture that values communication, accountability, and mutual respect
• Competitive hourly pay of $19-$23
• flexible scheduling

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree