IT Intern

Engie•Houston, TX

8d•Onsite

About The Position

As our IT Intern, your primary purpose is to provide technical assistance to ENGIE NA’s computer users regarding computing problems in an office environment, such as password resets, hardware issues, and application/laptop/desktop problems. Additional responsibilities include but aren’t limited to: imaging laptops, migrating users, hardware deployments, working in a cross-domain environment, and multi-system support. The internship work term will be from September 7, 2026, to December 31, 2026, based in our Houston, TX office and reports to the Manager of IT Help Desk.

Requirements

Must be at least a second-year student pursuing an undergraduate or graduate degree in business administration, computer science, or information systems.
Interns must be enrolled in good standing at the commencement of the intern semester.
This role requires attendance at the office daily.
Must be willing and able to comply with all ENGIE ethics and safety policies.

Nice To Haves

Ability to work independently.

Responsibilities

Provide technical assistance to computer users regarding computing problems in an office environment, such as password resets, hardware issues, and application/laptop/desktop problems.
Image laptops.
Migrate users.
Perform hardware deployments.
Work in a cross-domain environment and multi-system support.
Respond to internal customers calling to report problems and resolve technical problems.
Utilize a customer service attitude and approach to providing assistance and solutions.
Coordinate with users to determine computing needs and order hardware as appropriate.
Prioritize requests based on severity and commercial prioritization.
Manage root cause analysis and preventive measures to ensure effective problem resolution.
Assume ownership for critical problems with proactive communication and follow through to completion.
Carry out other duties as assigned.