IT Intern

DornerWorks • Grand Rapids, MI

20d • Onsite

About The Position

DornerWorks, located in Grand Rapids, is seeking a motivated IT Intern to join our Information Technology department. This role offers a valuable opportunity to gain hands-on experience across key areas of IT, including cybersecurity, systems management, networking, and compliance.

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• GPA of 3.0 or higher.
• Basic knowledge of Windows and Linux desktop operating systems.
• Proficiency in installing and troubleshooting software and hardware needs.
• Familiarity with desktop networking, including wired and wireless systems.
• Ability to communicate technical concepts effectively to non-technical personnel.
• Strong teamwork skills and ability to prioritize tasks efficiently.
• Ability to independently follow through on assignments and complete tasks/projects with minimal supervision.
• Regularly required to stand or sit, with ability to move equipment as needed.
• Ability to work a minimum of 10 hours per week during the school year.
• Unrestricted right to work in the US without requiring sponsorship.
• Ability to operate a nerf gun and have some fun!

Responsibilities

• Assisting internal users with technology-related issues.
• Conducting research to diagnose, explain, and resolve technical issues effectively.
• Communicating timely updates to users impacted by technical problems and following up with a post-resolution to ensure customer satisfaction.
• Setting up workstations and onboarding procedures for new users, ensuring smooth user experience.
• Supporting implementations and compliance efforts aligned with NIST 800-171r2 standards, contributing to Risk Management Framework (RMF) and Governance, Risk, and Compliance (GRC) initiatives.
• Assisting with Microsoft Azure GCCH implementations and support, gaining exposure to advanced cloud-based IT environments.
• Utilizing tracking software to analyze user systems and present actionable recommendations for improvements.
• Ensuring prompt and effective response times to user requests, while coordinating referrals to technical or service personnel as needed.
• Collaborating on system administration projects alongside the IT department to optimize organizational operations.

Benefits

• Competitive pay
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed