IT Intern

Wescon Controls, LLC • Wichita, KS

7d

About The Position

The IT Help Desk Intern will provide first-level technical support to end users by assisting with hardware, software, and basic network-related issues. This position offers hands-on experience in an enterprise IT environment while developing troubleshooting, customer service, and technical support skills. The intern will work closely with the IT team to support employees through the help desk ticketing system, perform desktop and laptop deployments, troubleshoot Microsoft Office applications, and assist with daily IT operations.

Requirements

• Basic understanding of Windows 10/11 operating systems.
• Familiarity with Microsoft Office and Microsoft 365 applications.
• Basic knowledge of computer hardware components.
• Strong customer service and communication skills.
• Ability to troubleshoot problems using logical thinking.
• Willingness to learn new technologies.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Currently pursuing an Associate's or Bachelor's degree in: Information Technology, Computer Science, Computer Information Systems, Cybersecurity, or a Related technical field.
• Previous experience working with Desktop & Laptop hardware.
• Previous experience with Printer Troubleshooting.
• Previous experience with Software installation & configuration.
• Previous experience working with remote desktop support tools.
• Previous experience with Basic PC imaging & deployment.

Nice To Haves

• Experience building or repairing PCs.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Experience with ticketing systems (ServiceNow, Jira, Freshservice, Zendesk, ManageEngine, etc.).
• Familiarity with remote support tools.
• CompTIA A+ certification (completed or in progress) is a plus.

Responsibilities

• Respond to and resolve Level 1 help desk tickets in a timely and professional manner.
• Provide technical support via phone, email, remote assistance, and in-person support.
• Diagnose and troubleshoot desktop and laptop hardware issues.
• Configure, image, deploy, and set up new desktop and laptop computers.
• Install and configure Windows operating systems and standard business applications.
• Troubleshoot Microsoft Office and Microsoft 365 application issues.
• Assist users with password resets, account access, printer connectivity, and peripheral devices.
• Replace or upgrade computer components such as memory, hard drives/SSDs, docking stations, monitors, keyboards, and mice.
• Perform software installations, updates, and system patches.
• Document support activities and resolutions within the IT ticketing system.
• Escalate complex technical issues to senior IT staff when appropriate.
• Maintain inventory of IT assets including laptops, desktops, monitors, and accessories.
• Assist with workstation moves, equipment deployments, and office setup projects.
• Support basic network connectivity troubleshooting including wired and wireless connections.
• Follow company IT security policies and best practices.
• Participate in IT projects and other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree