IT Intern

State of Utah Office of the Governor • Salt Lake City, UT

5d • Onsite

About The Position

This internship is designed for individuals working toward or interested in a career in IT. You will join our IT team supporting an agency of 80 staff members, handling Level 1 desktop support and assisting in larger agency projects. Requests come through a mix of walk-up interactions and our Jira ticketing system. The schedule has flexibility within the hours of 8am - 5pm, Monday through Thursday, 20 hours a week. This role has the potential to go beyond basic helpdesk work. Depending on team projects and your growth, you'll have the chance to get hands-on with: Foundational & legacy computing: Hyper-V, Windows Server, Active Directory, databases, file & network storage. Security: endpoint protection, on-prem server security, and cloud security. Cloud computing: Google Cloud and Microsoft Azure. Authentication: SSO practices and implementation. DevOps: automation and CI/CD workflows. Software development: GitHub, Agile, and AI-assisted development.

Requirements

• Solid understanding of operating systems, with an emphasis on Windows
• Interest in current technologies such as cloud computing, automation, and current cybersecurity trends
• Comfortable working through technical issues that have multiple possible solutions
• Comfortable working face-to-face with agency staff
• Able to explain technical concepts clearly to non-technical people
• Reliable and proactive - keeping tickets current and addressing issues independently

Nice To Haves

• Microsoft 365 Apps for Business
• Adobe Acrobat Pro / Acrobat Sign
• MCM (mobile device management)
• Cloud environment experience
• Scripting
• Google Meet
• Lenovo ThinkPad laptops
• Canon C5750 multifunction (print, copy, scan, send)
• Conference room A/V - Logitech, Sennheiser

Responsibilities

• help staff with account security and password recoveries
• support troubleshooting of Wi-Fi, network, and endpoint issues
• assist with setup and fixes for workstations and peripherals
• help resolve common issues within Windows and core applications
• Track and manage incoming tickets using Jira service management
• Proactively address recurring and unreported issues
• Communicate technical solutions clearly to non-technical staff
• Create and maintain technical documentation for agency processes
• Collaborate with the IT team to discuss and implement new solutions

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed