IT Intern - Fall 2026

Brkthru•Southfield, MI

3d•$14•Hybrid

About The Position

This internship offers a chance to see how technology drives how Brkthru connects, collaborates and grows from the inside. As an IT Intern, you’ll support a variety of projects that keep our systems running efficiently and securely. You’ll help document key processes, assist with the rollout of new tools like Confluence, and contribute to projects that improve how our teams work across platforms. This internship is a great opportunity to apply your technical knowledge in a professional setting while learning how IT supports a fast-paced, people-centered business.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, or a related field as a Junior or Senior level student.
Strong written and verbal communication skills.
Basic troubleshooting and technical support knowledge.
Strong organizational skills and attention to detail.
Eagerness to learn and contribute in a collaborative, fast-moving environment.
Based in Michigan and able to report to the office in Southfield, MI at minimum for the following events: your first day, during scheduled offsites to assist with AV and employee laptop help in-person, for your final capstone presentation, and your last day.

Nice To Haves

Familiarity with Confluence, Microsoft 365, or Google Workspace.
Ability to dedicate 20 hours per week on at least 4 days per week.
Ability to work in the office once per week.

Responsibilities

Provide first-level support by reviewing alerts, troubleshooting HelpDesk tickets, and fielding end-user questions.
Support the rollout of Confluence, including creating and organizing content, building knowledge base articles, granting user access, and assisting team members as they adopt the system.
Assist with system organization and documentation, including updating legacy data, auditing shared files, and maintaining IT process and policy records.
Contribute to communications and training materials for system updates, AI tools like Copilot, and transitions between platforms such as Google Docs and Microsoft 365.
Help gather and organize technical specs, analytics, and AI use cases to support collaboration with managed service providers and ongoing process improvement projects.