IT Intern- Power BI & Power Automate

Citizens Trust Bank•Atlanta, GA

About The Position

This internship position involves working closely with the IT team to develop, maintain, and oversee bank-wide IT programs. The intern will utilize tools like Visio, Power Automate, and Power BI Orchestrator for workflow development. Responsibilities include monitoring and responding to IT helpdesk requests, assisting with inventory and documentation, investigating campaign delivery trends, and preparing reports. The role also requires collaboration with team members across departments, completing special projects, and working with a mentor to identify growth opportunities. Ensuring compliance with internal controls, policies, and procedures is crucial. The intern will also assist in developing department procedures, policies, and processes, while consistently delivering exceptional customer service and maintaining positive working relationships. Adherence to all bank policies, procedures, guidelines, laws, and regulations is expected, along with exceeding sales and referral goals. The position requires demonstrating professional appearance, ethics, integrity, and representing the CTB brand, as well as leading initiatives and supporting the bank's vision and objectives.

Requirements

Pursuing a Degree in Computer Science, Engineering, Software, or Cybersecurity
One to four years exposure to Power BI and Power Automate
IT Knowledge Base Documentation and Author Runbooks – Technical Writing Skills
Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
Strong analytical, technical, problem resolution, sales and critical thinking, skills
Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.)
Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
Exceptional creativity with the ability to prioritize work and meet deadlines
Must be flexible and energetic with a competitive and winning spirit
Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions

Responsibilities

Works closely with the IT team to help develop, maintain and helps oversee Bank-wide IT programs
Workflows using Visio – Power Automate and Power BI Orchestrator
Monitors and responds quickly and effectively to requests received through the IT helpdesk
Assists in maintaining inventory records and documentation for equipment
Investigates daily trends of campaign delivery and prepares report of findings
Collaborates with team member across departments
Completes special projects and research requests
Works collaboratively with assigned mentor to identify strengths, opportunities for growth, and skill development
Ensures compliance with all internal controls and established policies and procedures
Performs other duties related to the internship role
Assists with the development of department procedures, policies, and processes
Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers
Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations
Exceeds all established position sales and referral goals, objectives, and expectations
Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand
Leads initiatives, add value, support the Bank’s vision, core values, business principles, goals, and objectives
Adhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality
Multi Task – Must be able to handle multiple responsibilities at one time
Effective Communications – Must display good and effective communications verbally and in writing
Teamwork and Cooperation – Must be a team player with a cooperative attitude
Make Sound Decisions
Complete all reports and documentation to ensure quality of daily work
Attend all staff meetings and bank sponsored events when required
Maintain customer confidentiality
Perform all other duties that may be assigned by management