IT Intern, Documentation & Knowledge Management

James Hardie•Chicago, IL

5d•Onsite

About The Position

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit www.jameshardie.com . Summary As a James Hardie intern, you will gain hands-on experience in your chosen field while contributing to meaningful projects that drive business results. Our 12-week paid internship program is designed to provide real-world industry exposure, strengthen your professional and technical skills, and help prepare you for a successful career. Throughout the program, you will collaborate with experienced professionals, build valuable relationships across the organization, and take on work that makes a measurable impact. You will also have access to mentoring opportunities and professional development resources to support your growth and career aspirations. Internship Objective Support the Global Applications documentation initiative by accelerating the creation and population of a centralized repository for SAP and JD Edwards. Establish a repeatable, AI-assisted process for documenting existing business processes, customizations, dependencies, and application knowledge. Build and populate the centralized documentation repository for selected SAP and JDE functional areas. Create current-state process documentation, customization profiles, draft functional and technical specifications, dependency and impact documentation, an ownership matrix, a documentation status dashboard, and an assessment of documentation gaps and AI effectiveness.

Requirements

Currently enrolled in a bachelor's degree program in a relevant discipline at an accredited university, with an anticipated graduation date between December 2027 and May 2029 (rising junior or rising senior).
Strong academic performance with a minimum GPA of 3.0.
Available to work full-time for 12 weeks during summer 2027.
Reliable transportation to and from the work location.
Authorization to work in the United States.

Nice To Haves

Target majors: Management Information Systems (MIS), Information Technology, Computer Science, Business Analytics or related field.
Basic knowledge of AI and generative AI tools
Strong analytical, research, and problem-solving skills.
Excellent written communication and technical documentation abilities.
Ability to organize, synthesize, and validate information from multiple sources.
Strong attention to detail and accuracy, including fact-checking AI-generated content.
Basic understanding of programming concepts, databases, and system integrations.
Ability to interpret technical documentation, code, and configuration artifacts.
Experience collaborating with subject matter experts (SMEs).
Strong organizational, prioritization, and multitasking skills.

Responsibilities

Review SAP and JDE custom objects, metadata, and existing documentation to understand current system functionality and business processes.
Research historical artifacts, change tickets, Jira items, CAB records, testing documentation, and related materials to gather technical and business context.
Identify documentation gaps and opportunities to improve the quality, consistency, and accessibility of system documentation.
Leverage approved AI tools to create technical summaries, process flows, draft specifications, dependency inventories, and other supporting documentation.
Develop, update, and maintain documentation to support system knowledge management and future enhancements.
Organize and maintain documentation repositories, ensuring records are accurate, complete, and easy to access.
Coordinate reviews with subject matter experts (SMEs), capture feedback, and incorporate revisions into final deliverables.
Support initiatives to standardize documentation practices and improve knowledge transfer across IT and business teams.