IT Intern/Co-op

ARCO a Family of Construction Companies • Richmond Heights, MO

148d • Onsite

About The Position

ARCO is seeking an IT Intern to work with their IT Support & Cybersecurity Teams in their Brentwood, MO office. The intern will assist the Technology department by responding to support tickets, maintaining technical documentation, and assisting with account creation. Responsibilities also include researching email threats, analyzing logs to identify threats, and working with the infrastructure team to remediate issues. This role is ideal for an energetic individual who enjoys working with others and has a desire to help protect the ARCO organization.

Requirements

• Currently enrolled in a university or technical program in Information Technology, Computer Science, or Cybersecurity, or a related technical field
• Must be enrolled in or completed a server or networking class in college
• Must be dependable, self-motivated, and detail-oriented
• Must have excellent organizational and proofreading skills
• Must possess the ability to work and communicate effectively with other company personnel
• Must be able to handle multiple priorities and operate efficiently and effectively
• Must have good documentation and communication skills
• Must be able to work part to full time hours out of our Brentwood, MO office

Nice To Haves

• Proficiency in the Office 365 suite of products (i.e., Outlook, Word, Excel, PowerPoint) preferred

Responsibilities

• Respond and resolve user support information technology requests
• Maintain technical documentation of various systems and software programs
• Deploy new hardware, software, and upgrade existing installations
• Research solutions to new problems and better solutions to existing problems
• Participate in implementing IT-based projects
• Provisioning iOS and Android Mobile Devices
• Inventorying assets
• Handling Tier 1 Support Incidents and Requests through Service Now
• Imaging Workstations
• Assist with account creation
• Promote and maintain the Security Awareness Training program
• Responds to cyber incidents, performing routine analysis using security tools
• Review tickets and emails submitted by other employees, that appear suspicious, to determine if they are malicious.
• Utilize various tools and systems’ dashboard to generate reports and analyze the information to further remediate and help improving the security posture.
• Provides general support to aide in the completion of department tasks, projects, and programs
• Participate in planning and deploying Security Incident Response training exercises

Benefits

• Competitive hourly rate
• Flexible hours to accommodate your class schedule
• Medical, dental, and vision insurance coverage when you Intern or Co-op with us for at least 3 months full time
• Company sponsored lunches, and events
• Stocked kitchen with coffee, soda, and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed