IT Instructor - 2+ Yrs Experience - Philadelphia, PA

Marshall Dennehey•Philadelphia, PA

1d•Onsite

About The Position

The law offices of Marshall Dennehey, a leading defense firm, is seeking an IT Instructor for its Philadelphia, PA office. The IT Instructor will design, develop and deliver training courses and activities to support all of the Firm’s applications and systems.

Requirements

Phenomenal communication, presentation and public speaking skills.
Excellent written communication skills.
Excellent interpersonal and customer service skills.
Maintain a professional attitude and presence.
Effective facilitation and presentation skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Self-motivated and able to work independently.
Proficiency in legal-specific applications including but not limited to Document Management System and BEC, including use-cases.
Advance/Expert level proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and Windows 11.
Proficient with or able to quickly learn the software and applications used in the Firm and the industry.
Strong project management skills with the ability to supervise multiple projects.
Proactive, desires to build relationships with the business and to ensure the best user experience.
Critical thinking and decision making.

Nice To Haves

Certification (e.g. CPLP) a plus.

Responsibilities

Provide ongoing training for new hires, new applications, existing applications, and refresher classes as needed.
Design and plan effective training program curriculum.
Maintain training schedule and calendar; determine need, schedule regular classes, schedule as-needed classes, ensure trainer availability, etc.
Partner with department managers, Office Managers and others to understand and develop appropriate course content and material.
Develop quick reference guides and how-to documentation for end-users.
Create class training scripts.
Prepare on-line educational material such as module summaries, videos etc.
Assist Support Center on 1st and 2nd level technical support.
Greet and welcome new or transferred employees.
Determine the best delivery methods for training; planning of material, supply, location (online/in-person/one on one etc.) preparation accordingly.
Schedule, organize and provide supplemental training when necessary.
Develop and maintain a library of training and reference materials and documentation.
Research, understand, and respond to attorney and staff feedback.
Periodically review internal training programs then recommend and facilitate improvements.
Provide after-hours support on a rotation schedule up to 4 times annually.
Perform other related duties as assigned.