IT Infrastructure Technician

Avery Dennison • Greenfield, IN

6d • Onsite

About The Position

As an IT Infrastructure Services Associate at Avery Dennison, you will serve as the primary contact within Network, Telephony, Platform, or Digital Workplace Services for the enterprise, business units, other IT functions, and vendors. In this role, you will be responsible for the oversight and support of service provisioning, performance assurance, operational escalation management, project fulfillment, and providing consulting guidance. You will evaluate infrastructure needs, contribute to solution recommendations for site networking and telephony implementations, and support end-users with troubleshooting and issue resolution in an open, collaborative environment. This role is an on-site position based in Greenfield, IN. You are Customer-Centric: You don’t just fix computers; you improve the Digital Employee Experience (DEX). You listen to business needs and translate them into technical solutions that actually work for people. You Bridge the IT/OT Divide: You are just as comfortable troubleshooting a server in a data center as you are supporting an industrial scanner on a noisy factory floor.

Requirements

• Professional experience supporting or managing network, telephony, platform, or digital workplace infrastructure services.
• Strong technical expertise in conducting infrastructure needs analysis, capacity planning, and performance assurance.
• Proven problem-solving and project management capabilities with experience handling IT infrastructure implementations and operational escalations.
• Outstanding verbal and written communication skills with a track record of building collaborative relationships with cross-functional teams and suppliers.
• Demonstrated ability to display agility, deliver high-quality work, and maintain strong cybersecurity awareness.
• 3–5 years of experience troubleshooting computer, server, and network systems.
• Solid grasp of networking (LAN/WAN) and hardware technology.
• Expertise in modern collaboration tools (Google Workspace).
• Foundational understanding of Cloud Computing and Cybersecurity standards.
• Ability to explain complex technical issues to non-technical stakeholders in both Spanish and English.
• Understanding of ITIL best practices to optimize incident resolution and problem prevention.

Responsibilities

• Serve as the primary contact for Network, Telephony, Platform, or Digital Workplace Services across enterprise IT teams, business units, and external vendors.
• Manage oversight and support for service provisioning, performance assurance, operational escalations, and project fulfillment.
• Conduct performance analysis and capacity planning to provide infrastructure insights and recommendations to business leaders.
• Collaborate with local GTS teams and suppliers for site Networking and Telephony Services implementations, refreshes, and technology updates.
• Support end-users with technical troubleshooting and issue resolution while maintaining alignment with data, communication, and security policies.

Benefits

• Inclusive Healthcare: Access to our large network of medical and behavioral health professionals.
• 401(k) Retirement Plan: You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed