IT Infrastructure Technician

Avery Dennison • Greenfield, IN

19h • Onsite

About The Position

Are you a technology "versatileist" ready to bridge the gap between IT and the business? As a GTS Specialist, you are much more than a technician; you are a critical advocate for digital workplace technologies and a liaison for our operations. In this role, you will move beyond basic maintenance to become a driver of innovation. You will manage the full lifecycle of endpoint devices and local site infrastructure while championing the automation and cybersecurity standards that keep us resilient and future-ready.

Requirements

• 3–5 years of hands-on experience in IT/OT operations, ideally within a large multinational or manufacturing environment.
• Proven track record troubleshooting computer, server, and network systems, with a solid foundational grasp of networking (LAN/WAN) and hardware technology.
• Expertise in modern collaboration tools (specifically Google Workspace) alongside a foundational understanding of Cloud Computing and Cybersecurity standards.
• Hands-on understanding of ITIL best practices to optimize incident resolution, prevent recurring issues, and improve operational workflows.
• Ability to translate complex technical concepts clearly to non-technical stakeholders across all organizational levels.
• High School diploma required
• Comfortable working in an active plant/manufacturing environment, including occasionally lifting heavy equipment.
• Available to participate in a 24/7 on-call support rotation.
• Open to occasional travel (less than 10%) to other Avery Dennison sites.

Nice To Haves

• Bachelor’s degree in Business, Computer Science, or Technology is strongly preferred.
• ITIL Foundation certification or training is highly valued.

Responsibilities

• Enable the Smart Factory: Partner with manufacturing teams and our own FIT team to implement and sustain Industry 4.0 technologies. You will ensure the resilience of industrial networks (OT), manage specialized manufacturing endpoints, and support the data flows that power our real-time production insights.
• Be the Technical Bridge: Provide expert support for both Corporate IT and Factory IT (FIT) infrastructure. You’ll ensure high availability for everything from office laptops to critical manufacturing shop-floor systems.
• Master the Asset Lifecycle: Take full ownership of IT assets—procurement, provisioning, and decommissioning. You’ll ensure our inventory (CMDB) is flawless and our software licenses are optimized.
• Champion Automation & Self-Service: Collaborate with our regional teams to identify manual tasks that can be automated. You’ll help us shift from reactive "firefighting" to proactive, self-healing operations.
• Advocate for Security & Best Practices: Act as a technical advisor to local management, delivering training on IT standards and cybersecurity to ensure our workforce is digitally fluent and secure.

Benefits

• Inclusive Healthcare: Access to our large network of medical and behavioral health professionals.
• 401(k) Retirement Plan: You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED