IT Infrastructure Technician

Naphcare, Inc.•Vestavia Hills, AL

1d•Onsite

About The Position

NaphCare is hiring an IT Infrastructure Technician on-site at our Corporate Headquarters located in Birmingham, AL. The Infrastructure Technician will support the deployment, maintenance, and ongoing operation of technology systems across a nationwide network of sites. This role combines hands-on field work, end-user support, infrastructure deployments and project coordination to ensure reliable technology services for our users and facilities.

Requirements

Proven experience in a technical support role, ideally in a networked environment
Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
Strong understanding of Windows operating systems and common software applications
Excellent problem-solving skills and ability to work under pressure
Strong communication skills and ability to explain technical issues to non-technical users
Experience assessing network needs and documenting detailed connectivity requirements
Proven ability to work collaboratively with internal teams and external vendors
Willingness and ability to travel as needed or otherwise be in the office 5 days a week, operate company vehicles and lift/transport IT equipment.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus

Responsibilities

Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
Perform walkthroughs and assess network needs to provide connectivity to devices in a given area, and document these needs in detail. Assist in configuring and troubleshooting network connections for all devices
Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
Travel frequently to support on-site needs and projects, often multiple days per week primarily in the Southeast.