IT Infrastructure Support

Perry's Ice Cream•Akron, NY

18h

About The Position

Be part of a team where you support technology and people. Join a Team That Supports Growth—and Each Other. We work as a cohesive team to support a growing company, always looking for ways to improve processes and make each workday a great one. Beyond technical skills, our team values individuals who are upbeat, eager to learn, and ready to jump in to get the work done. If you enjoy solving problems, working with people, and growing your IT skillset, we’d love to hear from you.

Requirements

Positively engage, and provide outstanding service to, a wide variety of customers
Collaborate within a team environment, including after-hours as needed
Prioritize tasks and perform independently
Troubleshoot properly to identify and treat the root cause and complete scope of an issue
Research solutions and present suggestions
Follow established procedures to best ensure expected results; document and/or improve such procedures when the opportunity presents itself
Continually learn to improve the understanding of both technologies and business activities
Work hard and have fun doing so
Demonstrate an understanding of logic and process
2 years of professional work experience preferred
Working knowledge of basic networking concepts, including DNS, DHCP, LAN, and WAN
Demonstrated proficiency through experience, training, certification, and/or education in: Microsoft Office 365 services, Microsoft Windows Remote Desktop Services, Microsoft Windows installation and configuration, Microsoft Active Directory (user and group management), IP phone systems, General IT troubleshooting and end-user support

Responsibilities

Assist IT Infrastructure Manager with projects (research, documentation, testing, and execution)
Image PC/Laptops
Monitor Microsoft Updates status
Monitor backups
New Team member account creation and removals (Onboarding/Offboarding)
Support the IT Helpdesk Support team member as their backup
Respond to requests and incidents in a timely and professional manner
Document all help desk activities to ensure transparency and continuity for both IT and team members
Troubleshoot issues, research potential solutions, and determine the appropriate course of action
Follow established procedures to execute standard requests, including: Active Directory changes, Email and phone system updates, Handheld and end-user device support
Recommend appropriate actions for non-standard requests and escalate issues when needed
Support and adhere to IT security policies, standards, and best practices
Maintain appropriate access controls and data protection when performing help desk and administrative tasks
Monitor for and report potential security incidents, vulnerabilities, or suspicious activity
Assist with IT security initiatives, audits, and compliance efforts as assigned