IT Infrastructure Specialist

The Chemours Company•Louisville, KY

5d•$73,947 - $115,542•Onsite

About The Position

Chemours is seeking an IT Infrastructure Specialist to join our growing Information Technology team. This position will be available at the Louisville, KY location and report directly to the IT East Leader. This role supports a manufacturing site environment by providing reliable end-user and plant-floor computing support, helping employees resolve technology issues, and maintaining equipment and processes that enable safe, effective business operations.

Requirements

Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
3+ years of direct IT support experience in a corporate or technical environment.
Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.
Proficiency with Microsoft Operating Systems, including Windows 10 and Windows 11.
Excellent customer service, communication, and collaboration skills.
Perform physical tasks, including lifting up to 50 pounds, as needed.
Role is required to be 100% on site/in person.

Nice To Haves

Dell Certified Support Technician or equivalent certification.
Experience with Microsoft Office 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.
Experience with Microsoft Teams Telephony and related Teams functions
Experience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools.
Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch.
Experience with Aspen Explorer and workstations that run IP21 graphics
Experience with Intermec and Honeywell Industrial Scanners and Printers

Responsibilities

Support the entire PC lifecycle, including inventory, installation, deployment, break-fix, asset return, and end-of-life management.
Install, configure, and test computer software, applications, and upgrades on company-issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.
Provide training to end-user support resources and employees on the use of technology, as appropriate.
Develop and maintain support technician documentation, tools, and processes.
Adhere to established procedures, global policies, and process workflows across all support areas.
Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.
Support site-specific manufacturing technologies, including Aspen Explorer/IP21 workstations, Intermec and Honeywell industrial scanners and printers, infrastructure inventory/shipping, BeyondTrust, and Microsoft Teams Telephony-related functions.
Provide second-tier support for end-user escalations, including potential off-hours, on-site manufacturing critical PC support.