IT Infrastructure Site Support Analyst

Parker-Hannifin, Corporation•Indianapolis, IN

57d

About The Position

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin. We are looking for a dedicated and proactive IT Infrastructure Analyst - Site Support to provide day-to-day tier 1 and tier 2 support for office and production environments. The ideal candidate will have hands-on experience with yearly PC refresh programs, AVI conference room equipment, and managing small to medium projects supporting site-level departments such as Lab and production-attached equipment. Expertise in ServiceNow, change management, and vendor management is essential. This role requires excellent organizational, planning, and communication skills, a strong customer service mindset, and a positive, curious, and engaged approach. This position does not have direct reports.

Requirements

Bachelor's degree
Must be self-motivated and a self-starter.
At least 2 years of experience in an information technology role or related discipline
At least 2 years of experience with maintenance and repair of computer hardware
Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Positive attitude with a curious, engaged, and proactive personality.
Experience supporting production or lab environments.
Experience with audiovisual technologies and conferencing solutions.
Ability to work for extended periods of time while sitting or standing.
Ability to use hands and fingers for extended periods of time.
Ability to perform repetitive motions for extended periods of time.
Ability to lift and move equipment up to 30 pounds.

Nice To Haves

IT Service Management ticketing tool such as ServiceNow, preferred
Manufacturing environment, preferred
ITIL Foundation, strongly preferred
CompTIA A+, preferred
CompTIA Tech+, preferred
CompTIA Network+, preferred

Responsibilities

Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly.
Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.
Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.
Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure.
Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.
Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.
Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved.
Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.
Demonstrate strong organizational and planning skills to manage multiple priorities and projects simultaneously.
Foster a positive customer service culture by being approachable, proactive, and engaged in supporting user needs.
Follow established safety and environmental policies, procedures, and methods applicable to the work area.
Provide after-hour technical support as needed.
Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
Perform other duties as necessary.