IT Support Analyst
About The Position
The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling. In addition to core IT responsibilities, this role supports the company’s security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives.
Requirements
- Strong IT support fundamentals and comfort handling day-to-day operational work
- Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management.
- Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation.
- Organized and methodical, especially when handling documentation and evidence
- Analytical and resourceful when navigating technical systems to solve problems
- Comfortable working with both technical and non-technical stakeholders
- Clear communicator who sets expectations and follows through
- Curious, collaborative, and motivated by improving internal systems
Responsibilities
- Provide first- and second-line IT support for Seattle-based and remote employees
- Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
- Administer identity and access management through Okta (user lifecycle, MFA, access requests)
- Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
- Assist with onboarding, offboarding, and role changes
- Support SaaS license management and inventory tracking
- Document processes and continuously improve IT workflows
- Collaborate with global IT and cross-functional teams
- Assist with annual SOC 2 and ISO 27001 audit cycles
- Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
- Support periodic control testing and playbook validation
- Monitor and escalate security-related alerts and issues in partnership with Security
- Help ensure security controls and IT best practices are consistently applied
Benefits
- Equity compensation
- 401K program with 3% match through Fidelity Investments
- Self managed vacation plan
- Paid Holidays
- Medical, dental, and vision for the employee and 50% coverage for dependents
- Flexible spending, health savings accounts and Pretax dependent day care savings plan
- Paid parental leave
- Voluntary Life and AD&D, and Accident insurance options
- Employer-paid life insurance
- Employer-paid long-term disability coverage (in qualifying states)
- Donation Matching for a charity of your choice (up to $1,000/ year)
- $1,000/year reimbursement in Professional Development funds
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
