IT Infrastructure Support Specialist

Pero Family Farms Food Company LLC•Delray Beach, FL

1d•Onsite

About The Position

The IT Infrastructure Support Specialist is a hands-on, high-impact role responsible for supporting the daily technological operations of Pero Family Farms. This position ensures that our networks, systems, databases, and devices remain secure, reliable, and optimized across both corporate and manufacturing environments. From troubleshooting desktop issues to managing databases and network infrastructure, this role touches every corner of our organization. It is a role for someone who thrives in fast-paced environments, enjoys problem solving, and understands how technology drives operational excellence.

Requirements

Bachelor’s degree in IT, Computer Science, or related field — or equivalent experience.
Minimum of 3 years of technical support experience, preferably across both corporate and manufacturing environments.
Proficient with Windows OS, Microsoft Office, SQL Server, Oracle, networking technologies, IoT systems, VPNs, and cloud platforms.
Experience with Power Apps, SharePoint, OneDrive, and PowerShell scripting.
Knowledge of copper/fiber cabling, wireless network design, and hardware deployment.
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Azure Network Engineer Associate
Cisco Certified Network Associate (CCNA)
Strong analytical and troubleshooting abilities.
Excellent communication and interpersonal skills.
Ability to work collaboratively in fast-paced, multi-environment settings.

Responsibilities

Provide daily support for desktops, laptops, tablets, mobile devices, and business-critical applications.
Troubleshoot Windows OS, Microsoft Office, and hardware issues to minimize operational downtime.
Support corporate and production teams to ensure seamless technology performance.
Administer SQL Server and Oracle environments, including installation, configuration, performance tuning, and backup procedures.
Design, configure, and maintain network infrastructure and VPN solutions for secure, scalable connectivity.
Support IoT devices and ensure consistent monitoring for performance and security compliance.
Implement and maintain firewalls, antivirus platforms, intrusion detection systems, and other protective controls.
Conduct audits and risk assessments to safeguard systems, networks, and sensitive company data.
Support Microsoft Power Apps, SharePoint, and OneDrive, including user permissions and workflow improvements.
Collaborate with end-users and IT leadership to enhance software tools that improve productivity and workflow efficiency.
Utilize PowerShell scripting to automate tasks and optimize system processes.
Manage and maintain VoIP/PBX systems and IP-based security camera networks.
Ensure all telephony and surveillance technologies meet operational and security standards.
Partner with cross-functional teams to identify and implement technology improvements.
Support infrastructure projects and large-scale IT initiatives that advance organizational performance.
Provide on-call support as needed to maintain business continuity and system uptime.