IT Infrastructure Specialist

Advia Credit Union • Southgate, MI

12d • $25 - $30 • Hybrid

About The Position

The Infrastructure Specialist is accountable for aiding computer hardware and software systems which include communication systems, network hardware, data storage systems, operating systems, application environments, and network authentication systems. They also protect the organization's assets from internal and external threats to ensure the highest level of availability of network resources for credit union operations. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

Requirements

• Two to four years of similar or related experience, including preparatory experience.
• 4 years of relevant experience and an Associate degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred.
• 2 years of relevant experience and a Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience preferred.
• Microsoft, Cisco, CompTIA or other relevant technical certifications are highly desirable.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
• Must have the ability to analyze and understand how the various IT equipment and software programs interrelate and interface, and the ability to identify and solve equipment and software problems.
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
• Ability to organize and prioritize work without direction from supervisor in situations where dramatic changes frequently occur. Required to operate with great latitude with independent judgment and initiative.
• Ability to manage multiple projects and support multiple support requests.
• Must have the ability to effectively interact and direct the efforts of various IT vendors and suppliers.
• Requires the ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• Requires occasional after-hours work to maintain and repair system components with and without short notice.
• Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. No hazardous or significantly unpleasant conditions (such as in a typical office). Position will occasionally lift items up to 50 lbs. Some travel to area branches is required.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

• Microsoft, Cisco, CompTIA or other relevant technical certifications are highly desirable.

Responsibilities

• Accountable for network security by implementing strategies to mitigate risk to the network from internal and external exposures, by following policies, standards, and best practices, by monitoring system and logs, by logging issues, by following up on suspicious activity, and by staying up to date on current network security trends.
• Accountable for the installation, configuration, product upgrades and ongoing aid of networking equipment including network routers, switches, and other network infrastructure systems.
• Manage the maintenance, and security of WAN, LAN, Telephone, ATM communications, Active Directory and data storage environments to ensure effective operations. Aid Information Security, IT Support, Information Systems and Enterprise Applications by providing regional IT Infrastructure support on projects and tasks. Prepare environments for system installations. Maintain the integrity of network data by using network protection strategies including backups, anti-virus/malware systems, security controls, and encryption techniques to protect credit union assets. Stay up-to-date on IT infrastructure tools and trends to provide recommendations for operational improvements.
• Create and maintain network diagrams, documentation, and detailed network information for efficient reference, easy planning and fast troubleshooting of network issues. Complete forms and documentation that aid the policies and procedures for compliance, security, and maintenance of IT infrastructure. Provide the necessary documentation for the IT Implementation and IT Support teams to ensure efficient department operations.
• Provide network technical aid and troubleshooting skills to ensure a stable and reliable network. Diagnose, resolve, and report network incidences and reported discrepancies discovered through current processes and procedures.
• Assumes accountability for establishing and maintaining effective communication and coordination with vendors, fellow team members, and management for network statuses, project statuses and aid resolutions.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.

Benefits

• Medical, dental, and vision insurance to keep you and your family healthy.
• 401(k) with company match, life insurance, and disability coverage.
• Generous paid time off (PTO), paid holidays, and paid parental leave.
• Learning and development programs, plus tuition reimbursement to support your career journey.
• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours
• Parental Leave and Tuition Reimbursement are available after one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees