IT Infrastructure Service Specialist

Legend Biotech US • Somerset, NJ

8d • Hybrid

About The Position

Legend Biotech USA, Inc. is seeking an IT Infrastructure Service Specialist to provide IT support for users in the assigned sites. This role involves managing IT assets, installing and maintaining hardware and software, and ensuring customer satisfaction. The specialist will also handle administrative tasks for IT systems, interact with external service providers, and contribute to system quality compliance. The position requires adherence to corporate policies and procedures. Travel is minimal, with less than 5% domestic and less than 1% international travel per year. Telecommuting is permitted.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Data Analytics, Engineering, or Science is required.
• Less than 5% domestic travel within the United States for client visits per year.
• Less than 1% international travel required per year for training purposes.

Responsibilities

• Provide IT support for users in the assigned sites.
• Manage IT assets and stock.
• Install, configure, and maintain PCs, peripherals, and mobile devices.
• Follow up on client questions and problems (hardware and software) until resolved.
• Document issues and resolutions, producing reports when required.
• Provide administrative support for IT systems, including user role and access permissions.
• Improve and maintain customer satisfaction.
• Interact with external service providers for additional support.
• Contribute to testing and system quality compliance.
• Follow corporate policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with a company match that vests fully on day one
• Eight (8) weeks of paid parental leave after just three (3) months of employment
• Paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays
• Flexible spending accounts
• Health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance
• Commuter benefits
• Family planning and care resources
• Well-being initiatives
• Peer-to-peer recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level