IT Infrastructure Operations Manager

Mattr • Dallas, TX

4d

About The Position

As the IT Infrastructure Operations Manager, you will play a critical role in ensuring Mattr’s systems landscape remains stable, secure, and high-performing. You will lead the Tier 3 global infrastructure support team and oversee daily operations across network, server/cloud, and collaboration technologies. By driving strong execution and continually improving service delivery, you will directly influence business continuity and operational efficiency across the organization.

Requirements

• College Diploma (3 years) required; University Degree preferred.
• 7 years of relevant IT infrastructure experience required; 10+ years preferred.
• Project management capability with proven experience leading technical teams and initiatives.
• High‑level understanding of IT principles, processes, and industry solutions.
• Strong communication and influence skills to support leadership interactions and prioritization.
• Customer‑focused mindset with ability to assess business impacts and deliver effective solutions.
• Excellent problem‑solving, analytical, organization, and independent‑work capabilities.
• Collaborative, process‑oriented, and able to present complex information to diverse audiences.

Responsibilities

• Lead and supervise a team of infrastructure technicians and specialists to ensure effective performance and service delivery.
• Direct day‑to‑day operations across Mattr's network, server/cloud environments, and collaboration platforms using industry best practices.
• Act as the primary escalation point and subject matter expert for technical teams.
• Communicate regularly with senior leadership on developments, risk management, and operational performance.
• Evaluate business processes and IT systems to identify opportunities for productivity gains, cost reductions, and standardization.
• Support and execute improvement initiatives aligned with corporate goals.
• Engage with internal teams and external vendors to support infrastructure projects.
• Maintain strong communication with end users and cross‑functional partners on operational needs and project updates.

Benefits

• Medical, dental & vision coverage with HSA contributions
• 401(k) with company match, vested immediately
• Attractive incentive bonus plans
• Employer‑paid Life, AD&D, and Long‑Term Disability insurance
• Wellness incentives
• Free Employee Assistance Program (EAP)
• Discounts on fitness, shopping & travel (Blue365, LifeMart & more)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees