IT Infrastructure & Operations Lead

Hitchiner Manufacturing Co., Inc.•Milford, NH

1d•Hybrid

About The Position

The IT Infrastructure & Operations Lead is responsible for the reliability, security, and continuous improvement of the Company's core infrastructure systems. The role serves as a senior technical resource for complex infrastructure issues, leads technical improvements, and provides guidance and knowledge transfer across the IT function.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education, training, and directly related professional experience.
Eight (8) or more years of progressively responsible experience in systems administration, infrastructure engineering, or a related information technology discipline.
Extensive experience administering Microsoft enterprise environments, including Active Directory, Microsoft 365, Azure/Entra ID, and Windows Server.
Experience supporting enterprise identity and access management, endpoint management, patch management, backup and recovery, and infrastructure security.
Experience resolving complex infrastructure issues and supporting business-critical systems with a high degree of independence.
Ability to communicate technical information effectively to technical and non-technical stakeholders.
Ability to mentor less experienced employees and promote effective technical documentation and knowledge transfer.
Comprehensive knowledge of enterprise systems administration and Microsoft infrastructure technologies.
Thorough knowledge of identity and access management, endpoint management, patching, backup and recovery, disaster recovery, and infrastructure security.
Ability to diagnose and resolve highly complex infrastructure issues using advanced technical judgment.
Ability to evaluate technical risk, system performance, capacity, and lifecycle requirements and develop effective recommendations.
Ability to use PowerShell or related scripting tools to automate administration, maintenance, and diagnostics.
Ability to independently lead complex technical initiatives and influence decisions without formal supervisory authority.
Employees must be legally authorized to work in the United States. Hitchiner participates in the E-Verify program to confirm work authorization for all new hires in accordance with federal law.

Nice To Haves

Experience with operational technology/industrial environments or compliance-driven environments such as CMMC or NIST 800-171 is preferred.
Relevant Microsoft, infrastructure, cloud, security, or related technical certifications are preferred.

Responsibilities

Administers and optimizes enterprise server, cloud, and infrastructure systems to maintain reliable, available, and supportable technology services. Resolves complex infrastructure issues and manages system capacity, lifecycle, and performance requirements.
Administers enterprise identity, authentication, access, and endpoint management platforms to support secure and appropriate access across the organization. Maintains user and vendor access, endpoint configurations, patching, and compliance requirements across corporate systems.
Maintains backup, recovery, and disaster recovery capabilities that support system resilience and business continuity. Ensures recovery procedures are documented, tested, monitored, and capable of supporting critical business operations.
Serves as a senior technical resource and escalation point for complex issues. Provides technical guidance, mentors less experienced staff, maintains technical standards and documentation, and promotes knowledge transfer across the IT function.
Supports secure identity, access, and infrastructure services within plant and operational technology environments. Coordinates with Information Security, network resources, plant stakeholders, and third-party vendors to support controlled and auditable access to OT systems.
Maintains secure infrastructure configurations and partners with Information Security to address technical risks, security findings, and applicable regulatory or contractual requirements. Supports infrastructure controls and evidence required for compliance programs.
Improves infrastructure reliability, efficiency, and supportability through automation, scripting, standardization, technology evaluation, and lifecycle planning. Recommends and implements improvements that reduce technical risk and strengthen infrastructure capability.