IT Infrastructure Manager

Johnson Health Tech Companies • Cottage Grove, WI

12d • Onsite

About The Position

Under the direction of the Senior Director of IT, the Manager, IT Infrastructure & Operations leads the infrastructure, cloud, network, and voice functions of IT Operations. This role is responsible for the reliability, security, scalability, and cost-effective delivery of enterprise technology services, while providing leadership to technical teams, managing cloud licensing and AI platforms, and ensuring effective support for business-critical systems across all company locations. This is a supervisory position.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or an equivalent combination of education and experience.
• 5+ years of progressively responsible experience in infrastructure, cloud, network, voice, systems engineering, or IT operations.
• 3+ years of people leadership managing technical teams, large group workloads, multiple business priorities, and employee development.
• Experience supporting multi-site enterprise environments and leading infrastructure projects, upgrades, migrations, and operational improvements.
• Experience supporting and maintaining business-critical systems, including participation in on-call and after-hours support activities.
• Working knowledge of Microsoft infrastructure and cloud services, including Windows Server, Active Directory, Microsoft 365, Entra ID, Azure, virtualization, storage, backup, and disaster recovery.
• Working knowledge of enterprise networking, including LAN, WAN, wireless, firewalls, VPN, routing, switching, internet connectivity, monitoring, redundancy, and performance management.
• Experience overseeing Cisco, Meraki, and Ubiquiti UniFi network environments.
• Experience overseeing enterprise voice and contact center platforms, including Five9 and Nextiva, call routing, IVR, ACD, SIP/VoIP, number management, carrier services, and service performance.
• Knowledge of cybersecurity, identity, access, patching, vulnerability remediation, change management, problem management, and operational controls.
• Experience administering Jira (or a comparable Agile work-management platform) and applying Agile methodologies to plan, prioritize, and manage team workload.
• Experience managing cloud software licensing and subscriptions (e.g., Microsoft 365, Jira, Smartsheet, and other SaaS platforms), including entitlement tracking, assignment, renewals, and cost optimization.
• Familiarity with enterprise AI tools and their administration (e.g., Microsoft 365 Copilot), including licensing, access controls, and responsible-use considerations.
• Strong leadership, communication, vendor management, analytical, and decision-making skills.
• Ability to travel as needed and participate in on-call rotation.
• Ability to plan and perform maintenance, upgrades, and cutover activities during approved after-hours windows to minimize business impact.

Nice To Haves

• Relevant Microsoft, Cisco, Meraki, cloud, ITIL, or project management certifications are preferred.

Responsibilities

• Lead the design, implementation, support, and lifecycle management of enterprise infrastructure, cloud services, networks, telecommunications, and collaboration platforms.
• Ensure the reliability, availability, security, scalability, performance, and recoverability of technology services across all company locations.
• Develop infrastructure standards, roadmaps, documentation, and support models aligned with business and cybersecurity requirements.
• Drive automaton, standardization, modernization, and cost optimization initiatives.
• Manage enterprise software licensing and subscriptions, including Microsoft 365, Jira, Smartsheet, AI platforms, and other SaaS solutions.
• Administer enterprise AI solutions and establish governance practices related to licensing, access management, security, and responsible use.
• Oversee license administration, renewals compliance, budgeting, reporting, and cost optimization activities.
• Serve as the escalation point for major infrastructure, cloud, network, and voice incidents.
• Ensure compliance with established incident, problem, change, access, and disaster recovery standards.
• Monitor service performance and implement improvements that enhance system reliability, operational efficiency, and user experience.
• Maintain business continuity and disaster recovery capabilities for critical systems.
• Develop and execute infrastructure roadmaps, technology initiatives, upgrades, migrations, and system improvement projects.
• Manage relationships with vendors, service providers, and technology partners, including contracts, service levels, licensing, and performance expectations.
• Collaborate with business leaders and IT stakeholders to identify technology needs and deliver effective solutions.
• Maintain accurate technical documentation, system inventories, standards, and operational procedures.
• Lead and develop Infrastructure, Cloud, Network, and Voice teams by establishing priorities, performance expectations, and operational standards.
• Manage and develop critical positions and teams supporting Cisco, Meraki, Ubiquiti, UniFi, Five9, and Nextiva.
• Coach, mentor, and develop team members while fostering a culture of accountability.
• Manage staffing, performance management, training, workload planning, and resource allocation.
• Establish on-call schedules and ensure appropriate coverage for critical business systems.
• Foster a collaborative, accountable, service-oriented, and continuous-improvement culture.
• Perform all standard management responsibilities, including hiring, performance evaluations, terminations, disciplinary actions, documentation, employee development, and timecard approvals.
• Other projects as needed.

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D coverage
• 401(k) retirement savings plan
• Paid time off (PTO)
• FSA and HSA options
• Employee product discounts, wellness resources, and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager