IT Infrastructure Manager

Winston-Salem State University•Winston-Salem, NC

1d•Onsite

About The Position

Winston-Salem State University is seeking an IT Infrastructure Manager to oversee our network and server teams. The IT Infrastructure Manager reports to the Chief Information Security Officer and supervises seven staff members. The IT Infrastructure Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. This position is an on-site position with very little remote work opportunities. The IT Infrastructure Manager will provide leadership, guidance, and technology advice for communication and connectivity to all the departments on campus and technical oversight of staff within the division. This position also coordinates with department managers, contractors, vendors and provides critical support and coordination to the CIO , CISO and other senior management.

Requirements

Eight (8) to ten (10) + years experience in maintaining systems and networking infrastructures, preferably in a higher education environment.
Extensive experience developing and maintaining custom systems and networking/communication or telecommunication interfaces.
System administration and IT certifications in Linux, Microsoft, or other network related fields
Understanding of digital telephony engineering and video-based distributed learning systems
Extensive experience in networking, infrastructure, and server hardware installation, programming, and configuration: (Cisco, Avaya, Juniper, F5, Dell, EMC , VMWARE , PaloAlto).
Extensive knowledge of internet networking topologies and applications such as WIFI , mesh networking, SONET , MPLS , BGP .
Experience with Disaster Recovery methods and server backup systems.
Advanced knowledge of Banner/ ERP systems, network, and communications monitoring, access infrastructures, systems programming, and server management.
Advanced knowledge and experience in capacity planning, budget management, staff supervision, and ongoing maintenance of centralized systems.
Outstanding communication skills with a demonstrated ability to work in a team environment and proven experience fostering positive team-spirited technology culture in higher education.

Nice To Haves

M.S degree in Information Technology, Technology Management, Computer Technology or a comparable field with an emphasis in Data Networking, Telecommunications, Systems Administration, Data Center Management, or Infrastructure systems.

Responsibilities

Oversee the campus internet connection, campus access requirements, camera surveillance system, data cable plant to include fiber optic backbone, campus PBX , VOIP phone and voicemail systems, and data center including servers and components.
Oversee and perform the installation, maintenance, and support of associated infrastructure, access, telecom, and connectivity.
Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure and server administration and project management.
Participate in the development of IT strategies in collaboration with the executive team.
Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
Establish service level agreements with business units.
Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
Define hardware and software standards in conjunction with owners and stakeholders.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
Practice IT asset management, including maintenance of component inventory and related documentation.
Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
Assist with the planning and deployment of infrastructure security measures.