IT Infrastructure Engineer, NA
About The Position
The IT Infrastructure Engineer is an on-site, hands-on infrastructure professional supporting deployment, implementation, operational readiness, and ongoing IT infrastructure support at Vantage Data Centers’ Lighthouse campus in Port Washington, Wisconsin. The position works closely with Construction, Operations, Engineering, Security, Technology & Systems, vendors, contractors, and customers to ensure infrastructure and related technology systems are procured, delivered, installed, tested, documented, and ready for commissioning and turnover. The role serves as Vantage’s on-site representative for coordinating vendors, managing inventory, supporting RFIs, tracking deliverables, performing quality assurance reviews, assisting with technical deployments, and keeping stakeholders aligned. It follows established standards, deployment processes, and service management frameworks to support delivery and long-term operation of the campus. The position supports networking, servers, telecommunications, wireless, security, and building technology systems, and assists the Senior Manager and Lead Engineer, Information Technology. The role is based onsite in Port Washington, WI, with travel expected to be less than 20%, occasionally for training.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or equivalent relevant work experience.
- Two to four years of experience supporting IT infrastructure, networking, data center operations, systems administration, technology deployments, helpdesk operations, or related technical functions.
- Technical knowledge of Windows Server and Desktop, Active Directory, VMware vSphere/ESX, Office 365, firewalls, security, storage, backup technologies, and networking.
- Experience supporting infrastructure deployment projects, implementation activities, site installations, hardware deployments, or operational readiness programs.
- Experience coordinating vendors, contractors, service providers, or multiple stakeholder groups within technical projects.
- Experience with ticketing systems, service management processes, inventory management, asset tracking, procurement coordination, or deployment management.
- Strong oral and written communication and presentation skills.
- Reliable transportation for reporting to work for shifts or emergencies.
- Successful completion of a background check.
- Ability to occasionally lift and/or move up to 50 pounds and meet the described physical demands of the role.
Nice To Haves
- Relevant technical certifications, such as CCNA or VCP.
- Experience working within critically important facilities and/or critical infrastructure.
Responsibilities
- Serve as the primary on-site IT Infrastructure representative for deployment, implementation, and operational readiness activities across the Lighthouse campus.
- Coordinate with Construction, Operations, Engineering, Security, vendors, contractors, and customers to align infrastructure deliverables with schedules and readiness milestones.
- Support RFIs, site surveys, infrastructure assessments, deployment planning, and technical reporting throughout project lifecycles.
- Manage infrastructure inventory, asset tracking, receiving, staging, deployment status, and lifecycle documentation according to company standards.
- Coordinate equipment ordering, receiving, inventory reconciliation, deployment scheduling, and vendor engagement.
- Assist with installation, configuration, testing, validation, and turnover of network, server, telecommunications, wireless, and related IT infrastructure.
- Conduct quality assurance and quality control reviews to ensure deployments meet documented standards, requirements, and operational readiness criteria.
- Coordinate infrastructure deployment from procurement through installation, testing, commissioning support, and operational handoff.
- Support vendor management, including scheduling, coordination, deliverable tracking, issue resolution, and escalation.
- Assist with commissioning, turnover, and site readiness activities for IT, security, telecommunications, and building technology systems.
- Provide customer support and technical assistance related to infrastructure deployments, service requests, and operational issues.
- Support installation, configuration, validation, and troubleshooting of networking, server, wireless, and communications equipment using established standards.
- Prepare status, deployment, inventory, readiness, and technical reports and documentation for stakeholders and leadership.
- Collaborate with internal partners to develop technology solutions suited to project needs.
- Support the Senior Manager and Lead Engineer, Information Technology, in delivering services essential to the business.
- Manage multiple one-time or ongoing projects, working independently and as part of a team under limited supervision.
- Respond to safety and emergency situations and maintain a safe and secure work environment.
- Perform additional duties as assigned by Management.
Benefits
- Medical, dental, and vision coverage.
- Life and AD&D coverage.
- Short- and long-term disability coverage.
- Paid time off and paid leave benefits.
- Employee assistance program.
- 401(k) program with company match.
- Additional voluntary benefits.
- Training and development.
- Recognition programs.
- Above-market total compensation package, including bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
