IT Infrastructure Engineer (Contract)

Greenpoint Technologies•Bothell, WA

7d•Onsite

About The Position

Owns the administration and operational performance of IT infrastructure systems including servers, storage, network, and backup systems. Serves as the primary escalation point and technical lead. This is a temporary position employed through an agency.

Requirements

Associate degree or technical certification in Infrastructure Administration, a minimum 5 years of relevant experience, or equivalent combination of education and experience.
Experience with FreshService or similar ITSM platforms.
Experience with NIST 800-171 / CMMC Level 2 network and server compliance.
Familiarity with CMDB best practices.
Ability to work well independently and cross-functionally as part of an established and growing team.
Ability to manage a project effectively to completion.
Strong knowledge of networking (switching, routing, firewalls).
Demonstrated ability to support Windows Server.
Demonstrated ability to support Windows Failover Cluster.
Demonstrated ability to support Hyper-V.
Experience with virtualization platforms and storage systems.
Backup and disaster recovery expertise.
Ability to troubleshoot complex, multi-system issues.
Strong leadership and mentoring skills.
Strong customer service background and technical writing skills.
Ability to communicate well in person, email, and telephone.
Ability to work effectively in a highly organized manner and be extremely detail oriented.
Strong communication, time-management, and problem-solving skills.
Ability to read, analyze, and interpret technical documents.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions within all levels of an organization.
Ability to problem solve with limited to no established process and guidance and to interpret instructions.
Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

Nice To Haves

MCITP, CompTIA A+, or Network+ certification preferred.
Experience with Cyber-security/major incident response strongly preferred.
Ability to travel as required.
Ability to work outside of core business hours as required.

Responsibilities

Administer servers, virtualization platforms, storage systems, and network infrastructure
Manage switching, firewall rule implementation, VPN, and wireless networks
Act as Tier 3 escalation point for complex infrastructure incidents
Lead incident resolution for infrastructure-related issues
Lead root cause analysis and problem management efforts
Execute and lead complex changes, upgrades, and deployments
Ensure backup, recovery, and disaster recovery processes are effective
Maintain system performance, uptime, and reliability across all sites
Develop and maintain documentation, standards, and runbooks
Mentor junior administrators and provide technical guidance
Coordinate with vendors and support multi-site infrastructure needs
Provides Cable Plant Management.
Coordinates warranty service and return merchandise authorizations.
Collects, records, and distributes technical and administrative documentation.
Organizes technical and administrative electronic records assuring integrity.
Assists with the development and compliance of department policies, procedures and work instructions.
Comply with company Information Security requirements and policies
Maintains a well-organized and clean layout in defined storage areas.
Maintains regular attendance including being at work, being on time to work and working full shifts.
Other duties as assigned.