IT Infrastructure Engineer (Field Engineer)

Superior Support Resources, Inc.•Brookfield, WI

About The Position

Join a 30-year-established MSP where engineers take ownership of client environments, lead infrastructure modernization projects, and act as trusted advisors to organizations across Wisconsin. About SSR Total IT SSR Total IT is a leading Managed Service Provider (MSP) in the Milwaukee metro area, supporting more than 170 small and mid-sized businesses, 3,000+ end users, and 2,000+ systems across cloud, infrastructure, cybersecurity, and ongoing IT services. Our organization operates through five core divisions: Procurement, Operational Excellence (OpEx), Managed Services, Applications & Analytics, and Infrastructure & Security Engineering. With a team of 40+ U.S.-based professionals and a global network of technical experts, we help organizations modernize, operate securely, and scale their technology environments. Our culture is guided by our core values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism. Job Summary SSR Total IT is seeking an experienced Field Engineer to serve as a trusted technical advisor to clients and a key contributor within our Infrastructure & Security Engineering division. In this role, you will own the stability, security, and long-term improvement of client environments including networks, servers, cloud platforms, and security systems. You will troubleshoot complex issues, lead infrastructure projects, and work directly with clients to align technology with business needs. This role is ideal for engineers who enjoy solving complex infrastructure challenges, working across multiple environments, and driving proactive improvements

Requirements

4+ years supporting IT infrastructure environments
Strong Windows Server / Active Directory experience
Networking fundamentals (VLANs, VPNs, firewalls, switching)
Microsoft 365 / Azure experience
VMware or Hyper-V experience
Strong troubleshooting and client communication skills

Nice To Haves

MSP or consulting experience
Veeam / Datto / backup platforms
Endpoint security tools
Certifications (Azure, VMware, Cisco, Security+, etc.)

Responsibilities

Act as the primary technical lead for assigned client environments
Design, implement, and maintain servers, networking, firewalls, backups, and cloud platforms
Support and architect Microsoft 365 and Azure environments
Lead migrations, upgrades, virtualization, and infrastructure projects
Provide senior escalation for Help Desk and NOC teams
Perform proactive system reviews and recommend improvements
Guide clients on security, backup, and disaster recovery best practices