IT Infrastructure Business Analyst – Disaster Recovery

Computer Task Group, Inc•Dallas, TX

5d•Hybrid

About The Position

CTG is seeking to fill an IT Infrastructure Business Analyst – Disaster Recovery position for our client. This role is located in Dallas, TX, with a hybrid work model requiring 3 days per week in the office. The duration of the contract is 6 months. The primary focus of this position is to support IT infrastructure and Disaster Recovery initiatives by gathering, analyzing, and documenting business and technical requirements. The Business Analyst will partner with various teams, including infrastructure, application, security, and business continuity, to define Disaster Recovery requirements and objectives. Key responsibilities include documenting recovery requirements such as Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs), developing and maintaining project documentation, and tracking project activities using tools like JIRA and Microsoft Project. The role also involves creating and maintaining process diagrams and workflows using Visio and Confluence, facilitating meetings, monitoring project progress, and assisting with Disaster Recovery planning, testing, and continuous improvement initiatives. The Business Analyst will also coordinate across multiple teams to ensure project milestones are met and support other IT infrastructure-related business analysis activities as needed.

Requirements

Strong Business Analysis skills with the ability to translate business needs into clear technical and functional requirements.
Understanding of Disaster Recovery concepts, including recovery requirements, RTOs, and RPOs.
Strong experience with JIRA, Confluence, Microsoft Project, and Visio.
Excellent analytical, documentation, communication, and organizational skills.
Strong problem-solving and critical-thinking abilities.
Ability to work independently, manage multiple priorities, and meet deadlines.
Ability to collaborate effectively across technical and business teams.
Strong attention to detail and ability to manage complex project documentation.
Ability to communicate technical concepts clearly to both technical and non-technical audiences.
5+ years of Business Analyst experience, preferably supporting IT infrastructure projects.
Experience working with cross-functional technical and business teams.
Experience documenting requirements, processes, workflows, risks, issues, and project dependencies.
Experience working in a project-based environment with multiple concurrent priorities.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience supporting infrastructure, Disaster Recovery, business continuity, or related IT initiatives preferred.
Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field preferred.
Equivalent combination of education and relevant professional experience may be considered.

Responsibilities

Support IT infrastructure and Disaster Recovery initiatives by gathering, analyzing, and documenting business and technical requirements.
Partner with infrastructure, application, security, business continuity, and other technical teams to define Disaster Recovery requirements and objectives.
Document recovery requirements, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
Develop and maintain project documentation, process flows, requirements documentation, status reports, and project plans.
Track project activities, deliverables, dependencies, risks, and issues using JIRA, Microsoft Project, and related tools.
Create and maintain process diagrams, workflows, and technical documentation using Visio and Confluence.
Facilitate meetings and working sessions with technical and business stakeholders to gather requirements and drive project activities.
Monitor project progress and communicate status, risks, issues, and dependencies to stakeholders.
Assist with Disaster Recovery planning, testing, remediation activities, and continuous improvement initiatives.
Coordinate across multiple teams to ensure project milestones and deliverables are completed on schedule.
Support other IT infrastructure-related business analysis activities as needed.