IT Infrastructure and Virtualization Specialist, Bureau of IT Infrastructure and Support Services

City of New York • New York, NY

5d • $75,000 - $125,000 • Hybrid

About The Position

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks an IT Infrastructure and Virtualization Specialist to join its award-winning, innovative technology team in revolutionizing public health IT. The successful candidate will play a critical role in coordinating remediation activities, managing our VMware and Citrix infrastructure, and supporting our IT Security and Operations teams. This role involves working closely with junior team members, desktop technicians, server administrators, and development staff to ensure the seamless operation of our IT environment.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• Education and/or experience which is equivalent to "1" or "2" above.

Nice To Haves

• 4+ years of VMware experience; VMware Certification required (VCP-DCV 2020 minimum).
• 4+ years with Microsoft Remote Desktop Services
• 4+ years with Citrix XenApp / Virtual Apps and NetScaler
• 4+ years with Linux Experience
• Experience with creating and troubleshooting Group Policies
• Experience with Microsoft Azure environment.
• Experience with all versions of Microsoft Windows Desktop, Server OS and AVD
• Experience with Microsoft Directory Services (LDAP, AD) enterprise-level Active Directory Multi-Domain environments.
• Experience with PowerCLI
• Experience with FSLogix

Responsibilities

• Plan and coordinate remediation activities with IT Security, junior team members, desktop technicians, server administrators, and development staff.
• Support and maintain existing vSphere 7, NSX-T 3.2 and above infrastructure, including vSphere Replication, Site Recovery Manager, Aria Operations, Aria Operations for Logs, Aria Operations for Networks, vSAN, vCenter HA, vSphere HA, DRS and licensing.
• Manage NSX-T DFW enforcing security policies across virtualized workloads and east-west traffic flows.
• Administration and management of Avi Load Balancer.
• Provision new virtual machines (VMs) as needed to support production, disaster recovery, and development environments, including Staging, FIT, QA, and development.
• Automate processes using scripts whenever possible.
• Monitor Virtual IT environments to ensure optimal operation and efficiency.
• Collaborate with the Business Continuity team to leverage the VMware environment for disaster recovery purposes.
• Administer Aria Operations for Logs infrastructure alerting and events platform, as well as the Aria Operations to manage performance, capacity, and configuration of the infrastructure, taking action on recommended adjustments and resizing efforts.
• Analyze, support, and administer existing Windows-based systems and provide troubleshooting strategies.
• Analyze, support, administer and troubleshoot Microsoft Remote Desktop Services, Citrix XenApp / Virtual Apps, and Citrix Netscaler.
• Analyze, support, administer and troubleshoot user profiles running on SMB, Netapp shares, user profile disks, and roaming profiles.
• Support security hardening of Microsoft Operating Systems and Remote Desktop Services, Citrix XenApp / Virtual Apps, and Citrix NetScaler for use in multi-user environment.
• Recommend RDS/Citrix setting changes to group policy objects within Active Directory.
• Collaborate with different teams to address issues related to both virtual and non-virtual Windows Server environments (2008 R2 and above).
• Work with Network Operations to plan and implement infrastructure that supports a Software Defined Network environment and to resolve network-related issues as needed.
• Create and update documentation related to the environment and Standard Operating Procedures (SOPs).
• Work with NYC Cyber Command, NYC Office of Technology and Innovation (OTI), and DOHMH's IT Information Security Office to ensure that all virtual environments are properly patched and maintained to mitigate potential vulnerabilities.
• Manage and support Agency Linux servers and appliances.
• Provide weekend on-call support as required.
• Diagnose and resolve end-user issues regarding server, file sharing/permissions, printers, hardware, email, Internet, VPN, and network access, and provide support for computer and network problems beyond the knowledge of technical support staff/technicians.

Benefits

• premium-free health insurance plan
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• federal/state loan forgiveness and repayment assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level