IT Infrastructure Analyst - F5 Support Engineer

Southern Company•Atlanta, GA

About The Position

The F5 Support Administrator is responsible for the configuration, maintenance, troubleshooting, and optimization of F5 BIG-IP application delivery controllers (ADCs) and related load balancing infrastructure. This role ensures high availability, performance, and security of critical applications by managing traffic distribution, SSL offloading, and application security policies across Southern Company’s IT environment.

Requirements

BS/BA in Computer Science or MIS is desired or equivalent work experience
Demonstrated knowledge of application and network technologies and processes
Understanding of security policies and industry best practices
Demonstrate strong communication and influence skills to encourage adoption of standards
General knowledge of information technologies (those currently used within the system and new technologies)
Ability to manage priorities, meet schedules, and deliver customer commitments
Ability to negotiate with and influence others
Ability to build relationships and work in a team atmosphere as well as work independently
Ability to provide and accept feedback
Strong analytical and troubleshooting skills
Professional oral and written communication skills

Responsibilities

Configuring, managing, creating and troubleshooting F5 BIG-IP application delivery components, virtual servers, pools, SSL certificates, iRules, profiles, and health monitors
Collaborate with customers to translate ambiguous requirements into scalable BIG-IP solutions, by recommending appropriate virtual server type, monitors, SSL configurations, and policies
Respond to and resolve incidents within defined SLAs, including on-call/after-hours support
Assist with cross-functional troubleshooting to identify causes, including issues outside the BIG-IP
Ability to perform and read packet captures to diagnose issues.
Configure applications using cloud-based WAF solutions or on-premises F5 APM/ASM policies.
Routinely audit Big-IP objects and perform cleanup when necessary
Perform TMOS, and F5OS software upgrades, and hotfix application.
Experience with F5 BIG-IP AS3 Extension and CIS operator, including building, updating, and validating declarative configurations in enterprise environments.
Collaborate with network, security, and application teams on deployment and integration projects
Develop and maintain documentation, including network diagrams and standard operating procedures.